Lead, DC Operations (Shipping - Mon-Thurs, 6:00pm-4:30am)

About the Role

Supports the operations leadership team by contributing to labor allocation, leading meetings, assigning job duties, coaching for success, creating a safe and collaborative work environment, and driving process improvement. The role is highly technical and requires strong problem-solving skills. Leads will work closely with department supervisors to monitor workflows, manage dwells, and drive overall shift performance.

Responsibilities

• Collaborate with the Operations Supervisor to lead a team of up to 50 hourly associates.
• Utilize warehouse tools, including radio frequency handheld units (“RF Guns”) and computer kiosks, to update transactions within the warehouse management system (WMS) and log activities in the Labor Management (LM) module.
• Understand and act as a role model in following all standard operating procedures (SOPs).
• Train and coach associates to achieve all operational goals and service levels.
• Mentor and develop teammates to perform better in their current roles while preparing them for future career opportunities.
• Develop and share best practices to foster a positive team environment that encourages insights and feedback to improve processes.
• Help adapt to an ever-changing business while staying focused on customer satisfaction.
• Contribute to maintaining a safe and orderly working environment.
• Identify, report, and follow up on any property damage or safety concerns.
• Participate in Lean Six Sigma activities.
• Perform other duties as assigned.

Key Relationships

• Operations management team
• Human Resources
• Inbound/Outbound Distribution personnel
• Inventory Control associates
• Lean Six Sigma team

Requirements

• High school diploma or GED equivalent.
• Minimum of two (2) years of related distribution experience and/or training.
• Ability to work overtime and weekends as required.
• Required to speak, read, write, and comprehend the English language.

Skills

• Excellent verbal and written communication in English.
• Ability to work collaboratively within a large group of co-workers.
• Positive and enthusiastic approach.
• Strong knowledge of DC operations, including storage methods and material flow.
• Performance and metrics-driven mindset.
• Proficiency in Excel, Outlook, Word, and working knowledge of WMS principles.

Essential Functions

• Work in a warehouse environment with noise, dust, and varying temperatures.
• Regularly required to talk, hear, sit, stand, and/or walk; use fingers, hands, arms, and feet to feel, handle, grip, grasp, lift, operate, push, pull, bend, and/or twist for up to twelve (12) hours/day.
• Occasionally required to climb, stoop, kneel, and/or crouch.
• Occasionally lift and carry items such as boxes weighing up to fifty (50) pounds.
• Work safely on elevated surfaces (2nd level mezzanine).
• Able to reliably attend work/scheduled hours.

Benefits

• Robust and progressive medical, dental, and vision coverage, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options.
• Prescription drug coverage.
• Adoption, surrogacy, and fertility support.
• Short- and long-term disability, and basic life and AD&D insurance (supplementable with employee-paid coverage).
• 401k plan and Stock Purchase Plan with employer match.
• Education assistance.
• Generous leave policies, including 14 weeks of paid parental leave.
• Annual bonus based on company and personal performance.
• Prorated flexible time off that increases with years of service.
• Twelve paid holidays throughout the calendar year.
• Service Time Off during milestone years.

Though our teammates hail from all corners of the world, our working language is English.