Lead Customer Service Representative (Teller) - Greenwood Banking Center
About the role
The National Bank of Indianapolis is seeking a Lead Customer Service Representative to deliver exceptional customer service, support the team, and ensure accurate, efficient, and secure banking center operations.
Responsibilities
- Deliver exceptional customer service while upholding the Bank’s Culture of Excellence
- Process a variety of client transactions, including deposits, withdrawals, loan payments, official checks, money orders, and safe deposit box payments
- Provide accurate information regarding Bank products, services, and account-related inquiries
- Identify client needs and make appropriate referrals to Bank specialists and business partners
- Maintain compliance with all banking regulations, policies, procedures, and security protocols
- Balance cash drawers and verify transaction totals at the end of each day
- Maintain working knowledge of Branch Capture and other banking systems
- Serve as a Notary Public, if commissioned
Requirements
- A high school diploma or equivalent
- Minimum of one year of teller or Customer Service Representative experience within a financial institution
- Strong customer service and communication skills with a professional, client-focused approach
- Ability to train, support, and positively influence teammates
- Excellent interpersonal skills and ability to work effectively with diverse individuals
- A high degree of accuracy and attention to detail
- Strong problem-solving and analytical abilities
- Basic computer proficiency and experience working with banking systems
- Ability to multitask and thrive in a fast-paced environment
Qualifications
- High school diploma or equivalent
- One year of teller or Customer Service Representative experience within a financial institution
- Strong customer service and communication skills
- Ability to train and support teammates
- Attention to detail and problem-solving skills
- Basic computer proficiency
- Ability to multitask
Skills
- Exceptional customer service
- Effective communication
- Teamwork and leadership
- Problem-solving
- Computer literacy
Benefits
Not specified
Pay
Hourly Wage
Schedule
Not specified
Benefits
Not specified
Why Join Us
The National Bank of Indianapolis is the city’s only locally owned national bank, committed to building lasting relationships through exceptional service and community involvement. Our Banking Center teams are often the first point of contact for our clients and play a vital role in creating a positive banking experience. You can expect a supportive, team-oriented culture, opportunities to develop leadership and banking skills, meaningful interaction with clients and the community, and a workplace that values professionalism, collaboration, and service excellence.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law. The National Bank of Indianapolis participates in E-Verify, a federal program that verifies the employment eligibility of newly hired employees.