Lead Customer Service Coordinator

Responsibilities

• Leads and oversees the daily duties of assigned staff within a designated department.
• Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

• High School Diploma or GED equivalent.
• Knowledge of Medical Terminology.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• Skilled in a variety of software applications.
• Two (2) years of directly related experience.
• Preferred: Associate’s Degree in a related field of study. Medical Office Experience.