Customer Service Lead/Supervisor

About the role

The Customer Service Lead/Supervisor will oversee and manage a team responsible for handling customer orders via phone, email, and website. This role requires strong leadership skills and extensive experience in customer service.

Responsibilities

• Lead and motivate a team to ensure high-quality customer service
• Oversee order processing and fulfillment
• Communicate effectively with customers to resolve issues and inquiries
• Train and develop team members to improve operational efficiency
• Monitor and analyze customer feedback to identify areas for improvement

Requirements

• Prior experience leading a customer operations/service team
• Prior customer service experience

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or related field (or equivalent combination of education and experience)
• At least 5 years of relevant experience in customer service and team leadership
• Strong communication and problem-solving skills
• Ability to handle multiple tasks and prioritize effectively

Skills

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Proficient in Microsoft Office Suite

Benefits

Equal Opportunity Employer

Pay

Salary range: $50,000 - $70,000 annually, depending on experience and qualifications

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM