Customer Service Coordinator

About the role

The Customer Service Coordinator supports daily customer interactions and service coordination within an aviation environment. This role serves as a key point of contact for customers while assisting with order tracking, service requests, parts requirements, and communication between internal departments. The ideal candidate is detail‑oriented, eager to learn, and passionate about delivering excellent customer experiences in a fast‑paced aviation setting.

Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and in‑person in a professional and timely manner; provide basic information on services, parts availability, order status, and timelines; deliver a positive customer experience by demonstrating attentiveness, accuracy and follow‑through; escalate complex questions or issues to senior team members when needed; provide support in generating and reviewing all invoices, offering explanations and guidance to customers as needed; establish and maintain a trusting relationship between MTS and its customers.
• Order & Service Coordination: Assist with processing customer orders, service requests, purchase orders, repair orders, and work orders in the ERP database; track orders, shipments, and service progress, ensuring internal and external customers receive timely updates; coordinate with internal teams such as maintenance, parts, and logistics to support customer needs; help ensure timely and accurate delivery of services and parts.
• Administrative Support: Maintain accurate customer and order records within company systems; assist with data entry, documentation, and filing related to customer transactions; support preparation of quotes, invoices, and reports under supervision; help monitor workflows and ensure tasks are completed on schedule.
• Learning & Compliance: Develop a basic understanding of aviation terminology, parts, and operations; follow company procedures and aviation regulatory standards (FAA guidelines, as applicable); participate in training and development opportunities to build industry knowledge.

Qualifications

• High school diploma or equivalent.
• 3–4 years of customer service, administrative, sales, or coordination experience.
• Strong communication and interpersonal skills, both verbal and written.
• Basic computer proficiency with Microsoft Office (Word, Excel, Outlook).
• Willingness to learn and adapt in a technical/aviation environment.
• Familiarity with basic accounting techniques.
• Organizational and administrative skills are an asset.
• Ability to support customers on an as‑needed basis.

Skills

• Customer‑focused attitude with a positive, professional demeanor.
• Strong attention to detail and organization.
• Ability to multitask and prioritize work effectively.
• Team player with a willingness to learn and ability to work independently.
• Problem‑solving mindset with good judgment.

Work Environment

Office setting within an MRO aviation facility, spending extended periods sitting at a computer and on the phone. Frequent collaboration with operations, maintenance, and parts teams. May involve occasional exposure to hangar or warehouse areas and require walking throughout the facility. May be required to wear personal protective equipment (PPE) while working on the shop floor.

Location: Hartford, WI 53027 (in‑person).

Pay

$45,000.00 – $55,000.00 per year

Benefits

• Health, dental, and vision insurance.
• Company‑provided life insurance.
• Short‑ and long‑term disability coverage.
• Paid time off and holidays.
• 401(k) with company matching (6% match).