Lead - Customer Service

About the Role

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is full-time during first shift.

Responsibilities

• Support the Customer Service Supervisor with departmental goals and objectives, including training and monitoring staff.
• Provide patients, clients, and the laboratory team with exceptional service right over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.
• Maintain strict confidentiality and adhere to privacy and security standards regarding Protected Health Information (PHI); access PHI only when required to fulfill job duties.

Requirements

• High School Diploma or equivalent.
• 1 year of experience working in a call center or in the laboratory.
• Exceptional communication skills.
• Ability to thrive in a fast-paced environment.

Preferred Qualifications

• Associate’s Degree or Medical Assistant training.
• 2+ years of laboratory training or experience in specimen collection and processing.
• Data entry experience in a production environment.

Skills

• Top notch typing proficiency (at least 35 wpm), including 10-key.

Benefits

• Appreciation for your work.
• Feeling of satisfaction that you’ve helped people.
• Opportunity to grow in your profession.
• Free lab services for you and your dependents.
• Work-life balance, including Paid Time Off and Paid Holidays.
• Competitive benefits including medical, dental, and vision insurance.
• Help saving for retirement, with a 401(k) plus a company match.
• A sense of belonging – we’re a community!

Schedule

• Full-time, first shift.
• Scheduled weekly hours: 40.