Lead Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible to greet, make eye contact, and “Thank” each guest that you service.
• Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectation.
• Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.
• Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
• Responsible for assisting the Assistant Customer Service Team Leader - Office in the supervision of the Guest Service area.
• Responsible for assisting the Assistant Customer Service Team Leader - Office with daily cash and sales activities.
• Responsible for training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.
• Responsible for accurately processing all guest transactions including but not limited to check cashing, bill payment, ATM transactions, Lottery, Western Union.
• Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.
• Responsible for communicating new policies or promotional programs to our guests.
• Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Basic Math skills
• 6-12 months of related experience.
• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Evaluations

PHYSICAL REQUIREMENTS

• EQUIPMENT USED
• Personal Computer.
• Calculator.
• Mainframe Applications.
• Register.
• Money order computer.
• Banking equipment.