Customer Service Lead

About the role

This role involves stepping into a leadership role, serving as the manager on duty when higher-level managers are not present. Key responsibilities include overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed.

Responsibilities

• Opening and closing the car wash according to GO’s standard operating procedures.
• Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.
• Aiding in team coaching, ensuring all teammates adhere to safety standards and sales scripts.

Requirements

• Must be at least 16 years old.
• Must be legally authorized to work in the U.S.
• Previous experience in customer service and/or sales preferred.
• Ability to lift 25 lbs and work in outdoor conditions for long periods.

Qualifications

• A positive, outgoing attitude and a passion for sales and leadership.
• Strong customer service skills, with the ability to connect with customers and promote our membership packages.
• Ability to handle day-to-day site operations and resolve customer issues independently.
• Willingness to learn and grow into a leadership role by working closely with site managers.
• Energy and stamina to stand, move, and engage with customers and teammates for extended periods.

Skills

• Customer service skills.
• Leadership abilities.
• Problem-solving skills.
• Teamwork and collaboration.

Benefits

• Health benefits.
• 401(k).
• Paid time off.
• Free car washes.
• Opportunities to advance into leadership roles, including Team Leader positions.
• Sales training and leadership coaching.

Pay

Our Customer Service Leads generally earn $18.50 per hour, which includes base pay of $12.50/hour with an average of $2.00/hour in commission for membership sales and $4 on Tips. Commissions are uncapped, and top performers often earn more!

Schedule

Hours may vary based on location and shift requirements.