Customer Service Lead

What You'll Do:

• Lead and mentor our incredible CSR team
• Deliver exceptional service to clients and their pets
• Manage appointments, phones, and client communications like a pro
• Navigate veterinary software and medical terminology with confidence
• Partner with doctors and technicians to keep the hospital running smoothly
• Help create a positive, supportive, drama-free workplace

We're Looking For Someone Who:

• Has previous experience working in a veterinary hospital (required)
• Has Leadership Or Supervisory Experience (preferred)
• Stays calm under pressure and can multitask with a smile
• Loves people just as much as pets
• Is dependable, organized, and solution-oriented
• Bridges positivity, professionalism, and a great sense of humor

Why White Mountain Animal Hospital?

• Lives and works in the beautiful White Mountains of Arizona
• Supportive Team That Truly Cares About Each Other
• Opportunities for growth and continued learning
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Tailored development programs, mentorship, and career pathing
• Generous paid time off and holidays

About the Role:

This is NOT an entry-level position. Veterinary hospital experience is REQUIRED. If you haven't worked in a veterinary practice before, this isn't the right fit—but we'd love to hear from you for future opportunities!

Pay:

Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

Schedule:

Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

Benefits:

Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

Schedule:

Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

Qualifications:

• Previous experience working in a veterinary hospital (required)
• Leadership or supervisory experience (preferred)
• Stays calm under pressure and can multitask with a smile
• Loves people just as much as pets
• Dependable, organized, and solution-oriented
• Bridges positivity, professionalism, and a great sense of humor