Customer Service Lead

Your Role & Responsibilities

The Customer Service Lead acts as second-in-command to support and oversee the customer service team as well as maintain the regular responsibilities of a Customer Service Representative.

• Enters, maintains, updates, and processes sales orders from order receipt through shipment.
• Assists with related issues such as samples, product inquiries, A/R inquiries, shipments of materials from several outside warehouse locations, and order follow-up.
• Comfortable in sales-related activities requiring direct contact with customers regarding orders or inquiries, with other Regional Office personnel, and the shipping warehouse personnel.
• Comfortable operating a computer for the vast majority of their day in an office environment.
• Absorbs and advises the sales force when a sales person's attention is required.

Job Description

• Prepares and enters orders received by phone, mail, fax, and portals from customers and sales force.
• Completes the picking and shipping process along with billing.
• Verifies all shipping, billing, pricing, and purchase order information.
• Checks computer-generated Bill of Lading (BOL) Status Report.
• Enters special instructions related to orders, customer instruction requests, customer code maintenance, and notes.
• Interacts with customers, sales force, production, warehouse personnel, and other personnel on a regular basis to resolve problems, obtain information, and provide information relating to the status of an order.
• Notifies purchasing on stock issues (i.e., taking more than half of the stock or all stock, no stock and short stock, etc.).
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other’s orders.
• Researches and questions credit issues, short pay, and returned material issues.
• Documents and resolves customer complaints.
• Understands and utilizes Brenntag Unified System (BUS).
• Develops and maintains good working relationships with internal and external customers.
• Ensures compliance with all company policies and all regulatory agencies, including but not limited to: DOL, EEOC etc.
• Supports the vision and mission of the company.
• Performs other inventory transactions as needed (in absence of Customer Service Manager).

Other Duties As Assigned

May assist with other duties as assigned.

Our Offer

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave.
• Education assistance program.
• Employee assistance program.
• Variety of healthcare plans options as well as 401(k).

Equal Employment Opportunity

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. We provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law.

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law. Individual accommodations may be provided upon request.

Brenntag uses E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.