Lead Customer Engineer - Power Solutions

About the role

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. As a Customer Engineer, you will interface with customers, internal product development, product marketing, and sales teams, performing as an extension of the power engineering team. This role offers excellent insight into the Sales, Marketing, and Product Development functions of the organization and operates in a results-driven, flexible environment that values hard work, commitment, and results.

Responsibilities

• Work with customers to develop solutions that address their needs and satisfy technical requirements related to power solutions.
• Accurately assess customer needs, matching them with current products or proposing modifications to current products and/or new product concepts for further development by the engineering team.
• Demonstrate product knowledge and provide the best solution through models and/or technical presentations to propose concepts.
• Proficient use of internal systems: Windchill, product configurators, etc.
• Provide key engineering documents: drawings, product specifications, lab test results, plating analysis, etc.
• Understand business unit capabilities (Engineering, Thermal, Manufacturing, Test labs).
• Engage thermal engineering and simulation teams when needed to support and facilitate lab testing for design proposals.
• Show expertise on the company and its products, identifying and communicating emerging trends in the marketplace.
• Help devise strategies to differentiate products and solutions from competitors.
• Develop a trusted adviser relationship with engineering teams of key customers.
• Lead and/or participate in new product Voice of Customer activity.
• Meet and exceed strategic objectives.
• Some travel is required.

Requirements

• Bachelor's degree in mechanical engineering or a related technical field.
• Minimum of 2 years of proven experience providing technical support to produce design wins within the connector industry.
• Proficient in 3D modeling and Product Data Management (e.g., Creo and Windchill).
• Some knowledge of server/storage/networking/data center rack-level architectures preferred.
• Experience with industry specifications (UL, EIA, IEC, Telcordia, etc.) would be an advantage.

Skills

• Excellent verbal and written communication skills, with the ability to communicate within a global organization to technical and non-technical audiences at various levels.
• Strong organization and presentation skills.
• High level of customer service and ability to build relationships with customers.
• Proficiency with Microsoft Office Products.

About the company

Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic, and fiber optic connectors and interconnect systems, antennas, sensors, and sensor-based products, as well as coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. The company is proud of its reputation as an excellent employer, focusing on providing high-level support and responsiveness to both employees and customers. Amphenol offers opportunities for career growth within a global organization and values every employee’s ability to positively impact the business.