Lead Customer Engineer-Power Solutions

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products, and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales.

About the role

As a Customer Engineer, you will interface with our customers, internal product development, product marketing, and sales teams, performing as an extension of the power engineering team. This role provides excellent insight into the Sales, Marketing, and Product Development functions of the organization. Amphenol is a results-driven company that allows its employees a large degree of freedom to achieve pre-defined goals within a flexible working environment.

Responsibilities

• Work with customers to develop solutions that address their needs and satisfy the technical requirements related to power solutions.
• Accurately assess customer needs, matching them with current products or propose modifications to current products and/or propose new product concepts for further development by the engineering team.
• Demonstrate product knowledge and ability to provide the best solution.
• Create models and/or technical presentations to propose concepts and solutions.
• Proficient in internal systems: Windchill, product configurators, etc.
• Provide key engineering documents: drawings, product specifications, lab test results, plating analysis, etc.
• Understand business unit capabilities (Engineering, Thermal, Manufacturing, Test labs).
• Engage thermal engineering and simulation teams when needed to support; facilitate lab testing to support design proposals.
• Show competence/expertise on the company and its products, with the ability to identify and communicate emerging trends in the marketplace.
• Help devise strategies to differentiate our products and solutions from our competitors.
• Develop a trusted adviser relationship with engineering teams of key customers.
• Lead and/or participate in new product Voice of Customer activity.
• Meet and exceed strategic objectives.
• Some travel is required.

Requirements

• Bachelor's degree in mechanical engineering or a related technical field.
• Minimum of 2 years of proven experience providing technical support to produce design wins within the connector industry.
• Proficient in 3D modeling and Product Data Management (e.g., Creo and Windchill).
• Some knowledge of server/storage/networking/data center rack-level architectures preferred.
• Some experience with industry specifications (UL, EIA, IEC, Telcordia, etc.) would be an advantage.

Skills

• Excellent verbal and written communication skills, with the ability to communicate within a global organization to technical and non-technical audiences at various levels.
• Strong organization and presentation skills.
• High-level customer service and ability to build relationships with customers.
• Proficiency with Microsoft Office Products.