Lead Critical Facilities Technician

About the Role

As a Lead Critical Facilities Technician, you will own your site during your scheduled shift, serving as the first point of escalation for all CFTs/CFMTs on shift. Under the direction of the Facility Manager (FM), this position requires extensive hands-on analysis, maintenance, and troubleshooting of facility operations within Aligned Data Centers. This position is also responsible for the coordination and training of all team members.

Responsibilities

• Review and establish the daily workflow; direct and delegate to on-shift techs to ensure a safe, organized, productive, and responsive day while maintaining constant knowledge of site health and re-prioritizing tasks as needed.
• Monitor building operations and virtually tour properties constantly during scheduled shift (BMS Rounds).
• Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns, and appropriately escalate.
• Respond immediately to site incidents (equipment failure, SLA violation, system deviation, etc.) and escalate based on severity level.
• Support the development and execution of new hire and ongoing training materials and programs including: Qual Card, SNOW, BMS, procedure compliance and approvals, QA/QC, drills, and continued technical and safety training.
• Actively support the FM with coordination and management of team schedules, PTO, and shift swaps.
• Oversee and coordinate all Customer Service (SNOW) requests to Operations; work with FM as needed to ensure proper process is followed for more complicated requests or projects.
• Work with the FM to support all construction projects and activities including: CR's, safety, risk mitigation, and project handoff procedures.
• Responsible for site preventative maintenance on all site assets (critical and non-critical equipment), including organization, delegation, and quality assurance of in-house PMs; ensuring timely completion and proper WO tracking in CMMS, as well as assisting/delegating assistance for on-site completion of contracted PMs coordinated by the Maintenance Program Manager (MPM).
• Responsible for site predictive and corrective maintenance on all site assets (critical and non-critical equipment), including scheduling, research, collaboration with contractors, development of processes, quality assurance, and proper WO tracking in CMMS to ensure any deficiencies on site are resolved with urgency to minimize risk and impact to Customers.
• Support all areas of operation, maintaining and continuing to develop a solid understanding of how to safely operate/delegate operation of HVAC systems, plumbing installations, generators, UPSs, PDUs, STSs, electrical switchgear, fire detection and suppression systems, life safety systems, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access, CCTV).
• Ensure all work performed on site is in strict accordance with governing MOP/SOP/EOP/CR procedures and maintenance work instructions, including proper completion of procedures with all necessary details notated, as well as proper long-term storage of completed procedures.
• Oversee work efforts of third-party work on site for safe and compliant operation; ensure that safety review and scope review of all CRs takes place with third-party workers before work begins to verify all parties understand responsibilities and expectations.
• Work closely with FM and MPM to ensure proper parts are ordered for any predictive, preventative, and corrective maintenance identified; as well as establishing and maintaining a robust and tracked inventory of critical spare parts for all system types.
• Understand the engineering design, operational aspects, and SOOs of all electrical systems, mechanical systems, and fire systems.
• Ensure a safe work environment by verifying site safety rules are always being followed by any individuals or groups on site. Call out and stop unsafe work. Respond to and escalate any safety incidents.
• Work to develop and improve processes to ensure continuous innovation and improvement of Aligned's operation and services.
• Stand as an example of exemplary reliability, dedication, and ownership.
• Foster a positive team culture where questions, honesty, and growth are encouraged; and mentorship, collaboration, and support are the norm, not only among the local team but extended to other Operations teams and departments in the company.

Qualifications

• High school diploma and minimum 3-5 years' experience in electrical or mechanical critical facilities support; or 7+ years' experience as HVAC or mechanical technician.
• Electrical/Mechanical certifications preferred.
• Able to work overtime and longer shifts if needed at the site (greater than 12 hours).
• Computer skills required: MS Office.

Pay

Hourly Pay Range: $48.00-54.00/hr, plus quarterly bonuses.

Benefits

• Health Coverage: Medical, dental, and vision insurance.
• Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants; FSAs offered for health and dependent care to increase tax savings.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off and Holiday Pay.
• Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election).
• Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage.
• Wellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives.