Lead-Credit Union

Job Details

Legal Entity: Honda Federal Credit Union
Business Unit: Honda Federal Credit Union
Department: Timmonsville Branch
Division: 1CU
Work Location: Timmonsville, SC
Location Shift: 1st
Workstyle: 100% Onsite
Career Level: 2
Job Grade: Non-Exempt-5 (NE5)

About the Role

This position, along with the Branch Manager and/or Assistant Branch Manager, provides leadership for the branch in all areas of operations so that members receive a very high level of service while ensuring compliance and regulatory requirements are met.

Responsibilities

• Support Branch staff by assisting with questions arising from daily member interactions.
• Train and develop staff to achieve their goals.
• Provide professional, courteous, and efficient member service, including executing transactions, maintaining account files, opening/closing accounts, processing loan applications, and completing IRA documents.
• Support the Branch Manager in building an environment where staff evaluate member needs and cross‑sell products and services to meet those needs, achieving branch and individual sales goals.
• Work with and troubleshoot multiple systems, develop knowledge of regulations and policies, and reinforce that knowledge with staff.
• Support the Branch Manager with strategy to meet all branch goals and metrics.
• Ensure all policies and procedures are followed and maintained.
• Communicate effectively with the Branch Manager on all member‑ and staff‑related aspects of the branch.

Qualifications, Experience, and Skills

• High School Diploma or GED equivalent.
• At least 2 years of customer service‑related experience.
• Consumer lending experience.
• Strong customer service and sales skills in a financial services environment.
• Strong leadership skills.
• High professional standards, including the ability to maintain confidentiality.

Benefits

• Competitive base salary (variables include geographic location, work experience, etc.).
• Paid overtime.
• Regional bonus (when applicable).
• Industry‑leading benefit plans (medical, dental, vision, prescription).
• Paid time off, including vacation, holidays, and shutdown.
• Company‑paid short‑term and long‑term disability.
• 401(k) plan with company match plus additional contribution.
• Relocation assistance (if eligible).
• Career growth and advancement opportunities, including career mobility.
• Education reimbursement for continued learning, tuition assistance, and student loan repayment.
• Training and development programs.
• Additional offerings such as lifestyle account, childcare reimbursement account, elder care support, wellbeing program, community service and engagement programs, and product programs.

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.