Lead Counter Sales

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes leading brands such as Carrier, Bryant, Payne, and GREE, along with a wide range of aftermarket parts, supplies, and accessories. With over 200 locations in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, CE provides best-in-class service to its customers. Our mission is to become a world-class distribution company, driven by the relentless pursuit of service excellence. We value diversity and believe that every employee brings unique strengths to our team.

Job Summary

Counter Leads at Carrier Enterprise are responsible for overseeing the day-to-day operations within a physical store. This role involves mentoring Counter Sales and Warehouse Associates, assisting with inventory management, and providing technical support to customers. The position also includes collaborating with internal departments to improve sales and profitability.

Essential Duties and Responsibilities

• Partner with Branch Sales Manager to lead day-to-day operations of the branch
• Mentor Counter Sales and Warehouse Associates to ensure adherence to company policies
• Assist with inventory of store products, including restocking needs
• Provide solutions to customers and technical expertise as needed
• Answer phone calls and respond to branch-related emails and other communications
• Ensure physical location is properly maintained, including EH&S and operational policies
• Take ownership of store sales and margin goals and provide insights to help meet these goals
• Collaborate with internal departments that impact sales and profitability (Credit, Account Managers, Pricing, etc.)
• Occasional travel for training sessions, professional development opportunities, meetings, or other work-related activities required

Qualifications

• Ability to work well in a fast-paced retail store environment
• At least 3-5 years of HVAC or similar industry knowledge/experience preferred
• Computer skills essential; proficiency with Microsoft applications
• Heightened focus on providing excellent customer service
• Sales-driven with the ability to lead and motivate sales and operational staff
• Prior Forklift certification preferred

Requirements

• High School Diploma or GED equivalent
• Associate's Degree in business, marketing, or related field preferred
• 1-3 years of proven and successful experience as a sales associate
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

How to Apply

To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.