Lead Counter Sales Associate

About the role

White Cap is hiring immediately for a Lead Counter Sales Associate. As the leading North American distributor for professional contractors, White Cap supplies the nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. The White Cap family is committed to Building Trust on Every Job by being deeply knowledgeable, fully capable, and always dependable, and associates are the driving force behind this commitment.

Functional Area: Sales • Work Type: On‑Site • Recruiter: Jeffries, Stephen • Req ID: WCJR-036904

Responsibilities

• Demonstrates exceptional customer service to walk‑in, phone, and will‑call customers
• Orders products, arranges delivery, contacts customers regarding delivery and updates customers on order status
• Serves as point of contact for escalation issues
• Provides training and support to new counter staff
• Acts as liaison between supervisor and customers
• Ensures purchase orders are completed
• Upsells by identifying related products, add‑on extensions and making customers aware of product promotions
• Ensures merchandise displays are stocked and clean
• Performs other duties as assigned

Requirements

• Generally, 7+ years of experience

Qualifications

• 2 to 4 years of experience in customer service, selling or a related field
• Experience using sales order computer software, familiarity with Oracle
• Knowledge of company product lines

Benefits

• Medical, Dental, Vision coverage
• 401(k) with company match
• Tuition reimbursement
• Generous time off package including paid maternity, parental leave, sick time, and vacation time
• Stability: White Cap has doubled in size since 2020 and continues to grow
• Unlimited career potential
• Certified as a Great Place to Work
• Inclusive culture that values and celebrates who you are