Lead Coordinator, Learning Development & Delivery (Warehouse Trainer)

Responsibilities

• Serves as primary training contact for employees at the business site for training requests, questions, and issues.
• Prepares for new hire classes including securing classroom space, materials, and meals, and communicating with the new hire about first day expectations.
• Utilizes most current existing materials and technology to deliver learning programs and activities.
• Identifies and immediately communicates program gaps, feedback, and other learning opportunities to peers, site leadership, and home office partners.
• Runs and analyzes reports to identify business/training needs and communicates training opportunities to peers, site leadership, and home office partners.
• Tracks new employee metrics at established intervals and communicates/coordinates with site leadership to ensure readiness standards are met.
• Drives support and adoption of new learning platforms and training technology.
• Acts as a subject matter expert to assist in the development and improvement of training materials.
• Assists in the development and ongoing training of associates at all levels; including onsite peers, offsite peers and site leadership.
• Maintains and evaluates peer trainer performance and provides feedback.
• Completes professional development requirements to expand skillset, including Train-the-Trainer sessions, certification courses, “teach backs,” and other opportunities.
• Remain up to date on operational processes, procedures and policies
• Ability to work flexible shifts depending on training needs of the site
• Some travel may be required to support the training needs of other sites
• Willingness to learn and train other employees on all aspects of the business
• Completes other duties as assigned.

Qualifications

• A high school diploma, GED, or equivalent related work experience, preferred
• 6 years of business experience, preferred
• Previous warehouse and PIT experience, preferred
• Demonstrates good verbal and written communication skills
• Proficient in Microsoft Office products, AIMS (inventory management system), learning management systems

What is expected of you and others at this level

• Leads effective application of new processes/ to accomplish a wide variety of assignments.
• Demonstrates comprehensive knowledge in technical aspects of the business.
• Applies knowledge beyond own areas of expertise.
• Performs complex and technically challenging work.
• Preempts potential problems and provides effective solutions for team.
• Works independently to interpret and apply company procedures. to achieve business goals
• Provides appropriate positive and constructive feedback to students.
• Exhibits strong customer service and communication skills.
• Facilitates content in a manner that drives knowledge retention and application. Organizational skills including the ability to multi-task Manages time and multi-tasks as necessary to achieve full scope of goals.
• Ability to work in a team and to effectively collaborate with others Collaborates in a manner that prioritizes team success.
• Engages a variety of training methods to address multiple learning styles
• React to learner questions / challenges in a manner that generates self-sufficiency
• Builds strong partnerships among employees and management