Lead Content Designer

About the role

The Salesforce Customer Digital Experience (CDX) team is seeking a Lead Content Designer to shape experiences at scale, influence product direction, and help define the future of content design at Salesforce.

Responsibilities

• Lead information architecture strategy, ensuring the narrative flow and structure of complex product experiences is logical, intuitive, and scalable.
• Use simple language to reduce product complexity — writing the words, deciding where they go, and establishing standards and reusable patterns that raise the quality of in-app communication across teams.
• Partner with research and design early in the product development cycle to frame problems, define content vision, and align cross-functional leaders around clear, customer-centered outcomes.
• Regularly present to senior leadership to drive alignment, clarity, and executive buy-in, and mentor junior content designers to elevate craft and strategic thinking across the team.

Requirements

• 8+ years of experience managing complex content projects as a content designer or in an allied role.
• 4+ years of experience developing and implementing design-centric content strategy.
• Write clearly and precisely across content types including user interface text, onboarding, and online help.

Qualifications

• An online portfolio that demonstrates your content design work.
• A strong collaborator who partners with stakeholders and subject matter experts to identify key customer scenarios, prioritize content, and validate outcomes.

Skills

• Experience leading cross-cloud or multi-product initiatives to deliver cohesive, end-to-end customer experiences.
• Defined and evolved content standards, governance models, or scalable content systems across teams.
• Experience writing for engineering or technical audiences.

Benefits

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Pay

The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually.

Schedule

Not specified.