Lead Content Designer

About the role

Join us as a Lead Content Designer to drive content design, influence product strategy, shape systems, implement frameworks and execute across our digital ecosystem. Reporting to the Director of Content Development, you will lead content design across product teams and user journeys, build and scale content systems, and optimize content performance.

Responsibilities

• Independently drive content design across product teams and user journeys using research, analytics, and content audits to identify opportunities
• Translate insights from research, competitive analysis, and journey mapping into clear, actionable digital experiences
• Build and scale content systems (taxonomies, models, information architecture) and define governance (standards, guidelines, tools)
• Lead content for complex, end-to-end experiences working across teams and product lines to craft clear, accessible content that simplifies regulated information
• Drive optimization using analytics, VOC data, measurement and testing to improve content performance, ensuring quality from discovery and creation through post-launch stages
• Partner and guide cross-functional teams to deliver compliant, user-centered experiences that balance customer, business, and regulatory needs

Requirements

• 7+ years in content design, UX writing, or content strategy
• Experience leading discovery, strategy, and scalable content systems
• Strong information architecture and systems thinking skills
• Data-informed decision making and content measurement experience
• Proven cross-functional collaboration and stakeholder influence
• Experience developing guidelines and governance practices
• Background in design systems and content standards
• Portfolio demonstrating ability to guide product strategy with clear impact

Preferred Qualifications

• Experience in healthcare or regulated industries
• Familiarity with SEO and accessibility best practices
• Experience developing consumer websites and apps

Scope and impact

Elevate content quality and consistency organization-wide
Influence product strategy and drive stakeholder alignment
Own content across product areas from discovery through optimization
Define systems and standards adopted across teams
Support continuous improvement through measurement, testing, and iteration

Work at Home Requirements

• To ensure effective work, Home or Hybrid Home/Office employees must have a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.
• Wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed may not be sufficient for business needs.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

This is a remote position, but occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

$104,000 - $143,000 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.