Lead Computer Repair Technician

About the role

PlanITROI is seeking a highly skilled Lead Computer Repair Technician for a temp-to-perm position, with the potential for full-time conversion following a successful 90-day evaluation period. This senior-level role is the highest technical tier within the repair department and oversees day-to-day activities on the repair floor, including expert diagnostics, advanced board-level repairs, and workflow leadership. The role sits alongside ownership of daily production targets, work assignment across the team, and performance reporting to management.

Responsibilities

• Diagnose complex or intermittent hardware failures
• Repair AIOs, laptops, PC’s, tablets, servers, smartphones, and Apple products at a high production level of 20-25 units per day
• Provide advanced board-level or component-level repairs
• Oversee configuration standards and quality benchmarks
• Own daily and weekly production targets for the repair team and drive the team to hit them
• Own the repair department's One Number under PlanITROI's ONMA framework and report progress against it weekly
• Assign and prioritize repair work across the team based on technician skill level, order priority, and daily volume
• Report repair throughput, yield, and quality metrics to management on a regular cadence
• Coordinate with Receiving, Quality Assurance, and Logistics to align repair output with fulfillment and shipping schedules
• Assist management with repair vs. liquidation decision strategy
• Train and coach Tier 1 & Tier 2 technicians
• Help establish repair standards, workflows, and cost-efficiency initiatives
• Monitor repair yield and recommend process improvements
• Ensure accurate inventory movement and ERP compliance
• Own parts and inventory control for the repair area, including cycle counts, stock levels, and shrinkage tracking
• Support high-priority client builds and custom configurations

Requirements

• 3+ years troubleshooting and performing repairs at a high production level on AIOs, laptops, PC, smartphones, servers, and Tablets
• Expert-level hardware diagnostics with the ability to identify, troubleshoot, and resolve complex or intermittent hardware failures
• Ability to perform advanced board‑level and component‑level repairs, including power circuitry, system boards, and micro‑component replacements
• Strong knowledge of Enterprise models and OEM part numbers to ensure accurate parts are being ordered and the parts master is accurate
• Strong proficiency across both the Apple and PC ecosystems, including enterprise‑grade, high‑value, and custom‑configure