Lead Community Outreach Coordinator

Essential Duties And Primary Responsibilities

• Skilled and tenured knowledge of programs and services for day-to-day program delivery, including providing information and referral resources to individuals impacted by income barriers in society.
• Communicate and collaborate regularly with all division of the organization.
• Ensure referral and partnership lists are up-to-date and accessible.
• Facilitates the distribution of educational materials.
• Identify program efficiencies and opportunities to better reach underserved communities through the provision of community outreach and ongoing program improvements.
• Cultivate relationships with key partners and supporting organizations.

Community Outreach

• Manage large amounts of outbound and inbound calls promptly.
• Identify customers’ needs, clarify information, research every issue, and provide resources/solutions and/or alternatives.
• Capitalize on opportunities to explain Rainbow’s programs and services.
• Build sustainable relationships and engage customers by walking the extra mile.
• Maintain organized records of all conversations in the National Outreach Division database.
• E-mail resident opportunity reviews and pertinent information to the responsible Resident Services Coordinator for follow-up or handle as necessary and prudent.
• Compile and maintain data for accurate monthly and bi-monthly reporting.
• Compile and retain data for precise entry into the online company portal.

Event Coordination

• Organize events at served multi-family communities across the country.
• Collaborate with onsite property management to schedule events i.e., workable dates and space.
• Organize local vendors, agencies, nonprofits, services providers, etc., to attend scheduled events.