Lead CMDB Specialist

This role provides technical leadership for ServiceNow platform operations, driving architectural standards and best practices while ensuring the Configuration Management Database (CMDB) aligns with business and IT strategies. The Lead CMDB Specialist collaborates across IT and business teams to support IT Service Management processes such as Incident, Change, and Asset Management.

Responsibilities

• Strategy & Governance:
  • Develop and lead the overall CMDB strategy, architecture, and governance framework.
  • Establish policies and standards for CI data management and ensure alignment with ITIL best practices and enterprise objectives.
  • Participate in CMDB-related roadmap planning, platform upgrades, and future-state solution design.
  • Establish and host the Configuration Control Board (CCB) to provide governance and alignment for new requirements and enhancements to the CMDB.
• Data Modeling & Management:
  • Design and maintain the CMDB data model, including CI classes, attributes, relationships, and classifications aligned with CSDM.
  • Implement processes for CI data creation, updates, audits, deduplication, normalization, and enrichment.
  • Monitor CMDB data health and proactively identify and resolve gaps or inconsistencies.
  • Ensure CI data supports ITSM processes (Incident, Change, Asset, Problem Management) and other ITOM applications.
  • Enforce lifecycle management to ensure timely retirement of CIs as appropriate.
• Integrations & Technical Leadership:
  • Leverage OOB functionality such as Service Graph Connectors and ITOM Discovery for automated CI population.
  • Oversee Service Mapping and Discovery implementations to ensure effective CMDB population and ongoing maintenance.
  • Evaluate enhancement requests and provide technical design recommendations.
  • Provide hands-on expertise to assist stakeholders with CMDB Reporting Requirements of varying complexity.
  • Deploy and maintain MID Servers as appropriate to support On-Prem and Cloud-based Discovery Activities.
• Collaboration & Cross-Functional Coordination:
  • Work closely with architecture, infrastructure, application, ITAM, ITOM, and service management teams to ensure CMDB alignment with business and operational needs.
  • Serve as a technical SME for CMDB-related projects, participating in requirements gathering, feasibility analysis, and solution design.
  • Communicate effectively with stakeholders and executives regarding CMDB strategy, progress, and data quality initiatives.
  • Coordinate with and provide direction to offshore or international resources to maintain CMDB standards, data quality, and operational alignment.
• Monitoring, Reporting & Process Improvement:
  • Develop dashboards and reports to track CMDB health, data integrity, and process effectiveness.
  • Identify opportunities to improve CMDB processes, governance, and compliance with standards.
  • Participate in audits, governance reviews, and corrective action plans to maintain data quality.

Requirements

• B.S./B.A. in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
• 7 years of relevant CMDB/Configuration Management experience, including at least 5 years supporting enterprise-level platform installations.
• Hands-on experience with ServiceNow CMDB, ITOM, ITAM, and Discovery implementations.
• Experience with CSDM, ITSM processes, and enterprise data governance.
• Strong skills in database design, data modeling, integrations, middleware, and discovery tools.
• Demonstrated ability to lead technical teams, provide mentorship, and work collaboratively across IT and business functions.
• Excellent problem-solving, critical thinking, organizational, and communication skills.

Preferred Qualifications

• M.A./M.S. in Business Administration, IT, Project Management, or related field.
• Experience with ServiceNow CSDM 4.0 or higher.
• Knowledge of Service Mapping, automated testing framework, and scripting (JavaScript, Jelly, SQL).
• Familiarity with cloud platforms (AWS, Azure), web/application servers, network devices, virtualization, and databases.
• Experience creating dashboards and reports using tools like Power BI or similar.
• ServiceNow Certified System Administrator.
• ITIL Certification V3 or higher.
• Portfolio, Program, or Project Management certification (PfMP, PMP, PMI-PBA, CBAP, ECBA).

Benefits

Fairview offers a comprehensive benefits package, including:

• Medical, dental, and vision plans.
• Life insurance, short-term and long-term disability insurance.
• Paid Time Off (PTO) and Sick and Safe Time.
• Tuition reimbursement.
• Retirement savings plan.
• Early access to earned wages.

For additional information, visit Fairview Benefits.

Pay

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on factors such as FTE, skills, knowledge, relevant education, experience, and market conditions. Hiring at the maximum of the range is not typical. If eligible, a sign-on bonus may be offered based on the approved program at the time of hire.