Lead Cloud Onboarding Architect

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About The Team Cloud Onboarding Architects work alongside Customer Onboarding Managers, Technical Instructors, Resident Solutions Architects within Professional Services. This team ensures that every new managed enterprise customer has a fully configured dbt platform account and is confident using it. Guided Setup is often a customer’s first hands-on experience with dbt. The team sits at the intersection of technical implementation, customer experience, and product feedback; helping customers navigate the complexity of their data, identity, security, and development environments while ensuring they are set up for long-term success. About The Role The Cloud Onboarding Architect Lead is the technical leader for Guided Setup across our dbt enterprise customer base. You’ll own the most complex and highest-visibility setup engagements while also helping define how the entire team delivers setup at scale. This role combines hands-on technical delivery with technical leadership. You’ll be the person other Cloud Onboarding Architects turn to when a customer has an unusual architecture, an implementation has stalled, or the existing playbook doesn’t quite fit. You’ll also work across Professional Services, Engineering, Product, and Design to turn those individual challenges into better processes, documentation, and product experiences for everyone. This is a role for someone who enjoys being both deep in the technical details and responsible for the bigger picture. Technologies You’ll Use Modern Data Warehouses (Snowflake / Databricks / BigQuery / Redshift), Repositories (GitHub / GitLab / Azure DevOps), Identity Providers (Okta / Entra ID / Google), PrivateLink / Private Service Connect, AWS, Azure, GCP, SQL, SSO, OAuth, Rocketlane What You’ll Do Own complex and escalated setup engagementsLead Guided Setup for our most technically complex, strategically important, and highest-visibility enterprise accounts across all four milestones: data warehouse/repository configuration, SSO, RBAC/SCIM, and user accessServe as the senior technical escalation point when setup issues threaten onboarding timelines or customer activation, including complex PrivateLink, OAuth, SSO, networking, and identity scenariosWork directly with customer technical stakeholders and administrators to understand their environment, identify risks, and guide them toward a successful configurationAnticipate technical blockers early and create clear plans to resolve them before they impact the broader onboarding programMake sound scoping decisions about what belongs in Guided Setup versus Customer Solutions Engineering, Product, or post-onboarding workEnsure complex engagements maintain the same high bar for customer experience, documentation, and technical quality as standard setupsRaise the bar for the teamAct as a technical mentor and coach for Cloud Onboarding Architect I/IIs, helping them develop their troubleshooting, platform expertise, and customer-facing skillsServe as a thought partner for COAs working through technically challenging or ambiguous customer situationsOwn and continuously improve the Guided Setup checklist, playbooks, kickoff materials, troubleshooting guidance, and internal documentationIdentify patterns across customer engagements and turn those patterns into repeatable processes, tooling, documentation, or product feedbackIdentify recurring setup blockers and drive them toward resolution, whether the underlying fix is a documentation update, process change, enablement opportunity, or product improvementHelp establish and maintain consistent standards for setup quality across the teamRepresent setup cross-functionallyBe the primary point of contact into Engineering, Product & Design for setup-related bugs, feature requests, and onboarding UX feedbackWork with Customer Solutions Engineering on the setup/support boundary and on customers struggling to reach utilization post-onboardingCollaborate with Training on on-demand content for the setup steps that create the most friction for new customersContribute setup expertise to Engineering team (EPD/Transport) conversations on PrivateLink and network architectureBring the voice of enterprise customers into internal discussions about product usability, administration, security, and onboardingUse data, customer feedback, and experience from individual engagements to identify opportunities to improve setup time and activation readiness Skills We’re Looking For Deep, hands-on experience with dbt (2-3 years minimum) as an account admin and data practitioner, at a level where you're a trusted authority on the platformPrior experience as a Cloud Onboarding Architect / Implementation Consultant (or directly equivalent role) — this is not an entry point into the setup teamAdministrator-level fluency with data warehouses (Snowflake / Databricks / BigQuery / Redshift), repositories (GitHub / GitLab / Azure DevOps), and identity providers (Okta / Entra ID / Google), including SSO, SAML, and OAuthTrack record of mentoring or coaching less experienced teammates on technical and soft skillsComfort owning ambiguous, cross-functional problems without a clear playbook — and building the playbook yourselfStrong written and verbal communication; able to represent the setup team's perspective to Engineering, Product, and customer executives alikeAbility to tailor consistent white glove setup experiences based on an account’s size and strategic importanceStrong customer judgment and the ability to balance technical correctness with customer timelines and business priorities Bonus Skills Experience with PrivateLink or other secure connectivity patternsExperience contributing to internal enablement content or documentationComfort being the technical bridge in between, pre-sales, post-sales, Engineering, and ProductFamiliarity with Rocketlane or similar project/time-tracking tools used for onboarding deliverydbt Architect certified The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range $179,982—$224,978 USD Perks And Benefits 100% employer-paid medical insuranceGenerous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.RSU stock grants*Professional development and training opportunitiesCompany virtual happy hours, free food, and fun team-building activitiesMonthly cell phone stipendAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.