Lead Clinical Robot Associate - Rochester, NY (On-Site)

Clinical Robot Associates

Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots.

Responsibilities

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

Requirements

• A high school graduate or possess a GED
• Supervisory experience
• Customer-service oriented
• An excellent written and verbal communicator
• Organized
• Self-sufficient
• Able to lift up to 40 pounds
• Able to work varying shift times including nights and weekends
• Willing to work during significant holidays
• Willing to be vendor credentialed

Qualifications

• Extraverted
• Responsive and responsible
• Results-oriented
• Passionate about healthcare and technology coming together to help people
• Formerly employed in the healthcare space
• Passionate and clear-eyed when it comes to robots

Benefits

• Equal opportunity employer

Schedule

• Full-time, Supervisor role at Diligent Robotics overseeing operations at Rochester General and Rochester Unity Hospitals
• Location: Rochester, NY
• Must be local and willing to work onsite