Lead Clinical Robot Associate - Durham, NC
Diligent Robotics · Durham, NC · Yesterday
AnalystFull-time
Day-to-day Responsibilities
- Monitoring and safely assisting mobile service robots in a hospital environment
- Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
- Prioritizing the customer experience, ensuring their expectations are always met or exceeded
- Communicating with hospital staff and, occasionally, the public regarding robot operation
Supervisory Responsibilities
- Prepare and publish monthly schedules
- Onboarding and training new Clinical Robot Associates
- Acknowledge and approve time cards
- Escalate corrective action issues
- Find coverage with callouts
Qualifications
- A high school graduate or possess a GED
- Supervisory experience
- Customer-service oriented
- An excellent written and verbal communicator
- Organized
- Self-sufficient
- Able to lift up to 40 pounds
- Able to work varying shift times including nights and weekends
- Willing to work during significant holidays
- Willing to be vendor credentialed
Benefits
- Full-time, Supervisor role
- Working 9am-5pm ET, Monday-Friday
- Location: Durham, NC
- Equal Opportunity Employer