Lead Clinical Pharmacy Technician

Lead Clinical Pharmacy Technician supervises a team of pharmacist(s), technician(s) and other support staff in administering and completing clinical services. Supports the pharmacy team by performing both traditional dispensing duties and expanded clinical responsibilities that enhance patient care. This role focuses on patient engagement, medication management, and collaboration with pharmacists to improve health outcomes in all settings including but not limited to community, long-term care and specialty services.

Responsibilities

• Provides a pharmacy atmosphere and excellent customer service to develop and maintain patient and employee loyalty.
• Leads team to meet and exceed financial goals including payroll, sales, and clinical service expectations.
• Leads team by modeling, coaching, and maintaining high standards in patient service.
• Organizes and directs workflow.
• Manages pharmacy according to state, federal and company regulations to ensure compliance.
• Maintains clean, neat, and well-organized pharmacy.
• Develops and follows up on long term care (LTC) business through immediate communication and attention to the needs of nursing homes, group homes, and assisted living residences.
• Assist pharmacists in the delivery of clinical services, including but not limited to:
  • Medication Therapy Management (MTM)
  • Comprehensive Medication Management (CMM)
  • Comprehensive Medication Reviews (CMRs) and Targeted Medication Reviews (TMRs)
  • Immunization support and documentation
  • Point-of-care testing (e.g., A1c, blood glucose, cholesterol, flu, strep)
  • Remote patient monitoring
  • Chronic disease management initiatives
• Perform administrative tasks related to clinical services, including scheduling, billing, and maintaining compliance with regulatory requirements.
• Conduct patient outreach for medication synchronization, adherence programs, and clinical follow-up.
• Gather and document patient health information to support clinical decision-making.
• Assist with other clinical duties such as prior authorizations, patient messages, benefits investigations, etc.
• Educate patients on proper medication use, adherence strategies, and self-care practices within scope of practice.
• Coordinate with providers, nurses, and other healthcare professionals as part of the care team.
• Actively contribute to quality improvement initiatives and performance metrics related to patient care and clinical services.
• Support pharmacy operations by assisting with prescription processing, filling, inventory management, and insurance troubleshooting when needed.
• Consult with clinical staff and ancillary department staff to eliminate barriers to efficient delivery of care.
• Participate in regular team meetings, staff meetings, and quality improvement projects to improve patient care.

Requirements

• Graduation from a high school or GED equivalent required.
• Must be age 18 to work as a technician.
• Current state certification and/or registration as a Pharmacy Technician (CPhT preferred) or willingness to complete required training and certification.
• Prefer one year experience in a similar position requiring leadership and clinical services knowledge.
• Prior community pharmacy experience strongly preferred.
• Strong communication skills with ability to engage and build rapport with patients and healthcare providers.
• Detail-oriented with excellent organizational and documentation skills.
• Comfortable using pharmacy technology platforms, clinical documentation systems, and data reporting tools.
• Willingness to receive Community Health Worker Training.
• Ability to read and converse fluently in English.
• Ability to maintain accurate records.
• Ability to perform basic math calculations accurately.
• Ability to handle stressful situations and deal successfully with difficult customers.
• Availability to work evenings, weekends, and holidays when needed.
• Ability to travel occasionally to assist at other locations.
• Good attendance and punctuality.
• Understands laws concerning Continuing Education requirements and takes responsibility to accomplish them.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources

Work Environment

This position is based inside a pharmacy and requires direct interaction with patients, pharmacists, and healthcare providers. The role involves balancing clinical service delivery with traditional pharmacy technician duties in a fast-paced environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may include long periods of standing.
• Frequently required to talk and hear, use hands and fingers, handle or operate objects, tools, or controls, and to reach with hands and arms.
• Must occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.