Lead Clinical Office Coordinator

About the role

We are seeking a detail-oriented and experienced Lead Clinical Office Coordinator to support our physicians and ensure the smooth daily operations of our medical office. In this leadership role, you'll serve as a key connection between clinical and administrative teams-helping deliver high-quality, patient-centered care.

Position Overview

Reporting to the Practice Manager and working closely with our physicians, the Lead Clinical Office Coordinator plays a vital role in coordinating office operations, supporting clinical workflows, and guiding administrative and clinical staff.

Key Responsibilities

• Support physicians with daily clinical and administrative workflow
• Cookordinate and oversee front office and clinical support staff
• Ensure efficient patient scheduling, intake, and communication processes
• Maintain accurate and confidential patient records using electronic medical records (EMR) systems
• Provide excellent customer service to patients in person and over the phone
• Assist in resolving office conflicts and fostering a positive team environment
• Help maintain compliance with healthcare policies and procedures

Qualifications

• Education: High School Diploma or equivalent required. Completion of a Medical Assistant program is a plus.
• Experience: At least 1 year of experience in a medical office, healthcare administration, or administrative assistant role required. Experience as a Medical Assistant in a physician's office strongly preferred.

Skills & Competencies

• Proficiency with electronic medical records (EMR) systems and general computer applications
• Strong multitasking and organizational skills in a fast-paced environment
• Ability to maintain strict confidentiality (HIPAA compliance)
• Excellent interpersonal and communication skills (phone and in-person)
• Strong customer service mindset with a patient-first approach
• Ability to professionally manage and resolve workplace conflict

Why Join Us?

To be part of a collaborative healthcare team dedicated to patient care, opportunity to grow your leadership skills in a clinical setting, meaningful work that directly impacts patient experience.

Application

To apply, please visit: https://emersonhealth.org/jobs/lead-clinical-office-coordinator-34691/