Clinical Office Coordinator

About the role

The Clinical Office Coordinator will be responsible for maintaining day-to-day clinical operational processes and systems that support the faculty and clinical leaders within the division of Headache. Crucially, this role also serves as a Patient Navigator, ensuring a seamless, supported experience for patients receiving care.

Responsibilities

• Patient Scheduling: Schedules and coordinates all patient appointments, including seamless integration of both in-person and telemedicine visits.
• Referral Management: Processes referrals and acts as a dedicated patient navigator to coordinate comprehensive care across multiple internal and external specialist referrals.
• Order Processing: Enters, manages, and tracks clinical orders, including laboratory tests and diagnostic imaging, to ensure timely patient care.
• Chart Preparation: Diligently prepares patient charts for new patient visits, ensuring all necessary medical records, imaging, and intake forms are gathered and organized prior to the provider encounter.
• Multi-Disciplinary Collaboration: Demonstrates the ability to work effectively alongside a multi-disciplinary clinical team to ensure optimal patient outcomes.
• Administrative & Executive Support: Schedule Management: Provides a high level of administrative support to faculty and senior clinical leaders, including coordinating meetings with key stakeholders and making schedule changes.
• Task & Project Management: Assists with various ongoing tasks and departmental projects in a fast-paced environment.
• Meeting Coordination: Schedules and coordinates various departmental and cross-functional meetings, ensuring calendar alignment and distributing materials in advance.
• Correspondence & Communication: Creates, routes, and processes written and verbal correspondence while exercising a high degree of discretion and confidentiality.
• General Office Operations: Implements systems to file, organize, and archive information. Provides general support including fielding telephone calls, receiving visitors, word processing, creating spreadsheets and presentations, processing expense reports, and maintaining electronic and hard copy filing systems.

Requirements

• Must be able to provide a Medical Certification.
• Highly communicative, detail-oriented, and capable of working well independently and as part of a collaborative clinical team.
• Follow established USC and departmental policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the Workplace Code of Conduct and Compliance Plan.

Qualifications

• Combined experience/education as substitute form minimum education.
• Two years’ experience in an office setting.
• Experience with billing and compliance.
• Familiarity with clinical operations.
• Proven ability to practice discretion with confidential information.
• Research skills.
• Excellent written and oral communication skills.

Skills

• Strong organizational and multitasking skills.
• Effective communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• Knowledge of HIPAA regulations and patient confidentiality.

Benefits

Not specified.

Pay

Hourly budgeted range for this position is $28.18 - $35.12.

Schedule

This position is on-site and employee must report to work at the USC Health Science Campus in Los Angeles, CA when scheduled. Work hours may be subject to change depending on business needs.