Lead Client Delivery - Create

Duties/Responsibilities

• Manage day-to-day client deliverables on assigned accounts, including template management, asset and platform updates, print/fulfillment tasks, order processing, and inventory management.
• Oversight of junior associates' workload as directed with Manager support to ensure accuracy and on-time delivery.
• Maintain strong client relationships and serve as the operational point of contact for assigned accounts.
• Oversee technical and creative projects from planning through execution, ensuring quality, functionality, and on-time delivery.
• Collaborate with cross-functional teams to set expectations, priorities, and deadlines; communicate client requests, concerns, and feedback effectively.
• Identify and report issues, research root causes, and drive resolution.
• Prepare and maintain accurate documentation, including timelines, status reports, meeting agendas, and minutes.
• Maintain client training and knowledge materials (e.g., job aids, FAQs, process maps) to support clients and end users.
• Lead internal and external meetings, capture action items, and ensure follow-through.
• Train new team members and current team members on product and processes, be able to provide client- facing training as necessary.
• Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.
• Track and record work time against projects to support accurate forecasting and billing.

Required Skills/Abilities

• Strong project management skills; able to manage multiple projects and deadlines in a fast-paced environment.
• Excellent verbal and written communication; capable of summarizing complex details clearly for stakeholders.
• High attention to detail with strong analytical and problem-solving abilities.
• Exceptional organizational and time-management abilities; proven capacity to meet deadlines and adapt to changing priorities.
• Strong interpersonal skills; effective in working with cross-functional teams.
• Must be available for a flexible schedule to meet client advertising deadlines.
• Quick learner with solid computer proficiency and ability to adapt to new software and applications rapidly.
• Able to maintain accuracy and professionalism under high volume and pressure.
• Self-motivated, collaborative team player with a strong work ethic.
• Familiarity with marketing services, local/channel marketing programs, and/or print production/fulfillment preferred.
• Minimal travel may be required.

Education And Experience

• Bachelor’s degree or equivalent experience in marketing, advertising, communications, business, or a related field.
• 4+ years of work experience in advertising, client management, account management, or project management; experience in a SaaS or marketing services environment preferred.
• Previous experience with print production and/or print fulfillment preferred.
• Experience supporting US-based clients or global teams is a plus.