Client Delivery Lead

About the role

You will be joining the client delivery team at Kraken, working to support North American clients through their technology transformation journeys, including new migrations and long-term projects. As the Client Delivery Lead, you will manage a specific tech domain (e.g., billing, finance, communications) for client projects—either migrating onto the Kraken platform or addressing long-term technology requirements. You will collaborate with Kraken’s technology and operational teams, as well as clients, to deliver results aligned with project or business needs.

This role requires a deep understanding of how Kraken works, the ability to refine client problems or requests into solutions leveraging existing and new capabilities, and the skill to bring technology, people, and processes together to innovate improvements. You will also support clients in adopting Kraken’s development style and act as a bridge between clients and Kraken’s product managers and developers. This opening is with the Billing Delivery Team, one of nine domains across our Delivery teams.

This is a hands-on, individual contributor position based in North America. Projects may span any state, and travel is expected. We are a flat, agile organization seeking open-minded individuals comfortable with ambiguity and an ever-changing environment. You must be a self-starter willing to tackle problems outside your typical role to drive progress for clients and the organization.

Responsibilities

• Manage relationships with client counterparts (e.g., product owners, business owners).
• Serve as the first point of contact for tech development and the escalation/resolution point for domain/product issues.
• Maintain deep knowledge of how Kraken works and delivers the Kraken Platform.
• Triage incoming requests and communicate client priorities internally.
• Summarize and articulate client needs, considerations, and timelines to enable ongoing platform development.
• Support the engineering team in delivering product features.
• Challenge clients to adopt Kraken’s continuous iteration and deployment approach.
• Drive simplicity, client benefit, and efficiency in tech delivery while guiding stakeholders through change.
• Advocate for Kraken’s vision of a universal platform that accelerates the green energy transition.

Requirements

• Strong agile delivery experience.
• Experience in product management and customer journeys.
• Solid understanding of technology and industry trends.
• Excellent communication, collaboration, and presentation skills.
• Strong influencing skills and ability to challenge traditional thinking.
• Experience working with complex client delivery pipelines.
• Patience for guiding clients through large-scale transformations.
• Consulting experience (a plus).
• Regulatory compliance experience (a plus).
• Technical mindset and familiarity with the energy supply sector or customer journeys.
• Degree or equivalent experience in client delivery, product ownership, or related fields.
• Experience in client-facing roles and stakeholder management.
• Proven ability to manage technical products or projects.
• Exceptional interpersonal skills.
• Proficiency in tools like Miro and Microsoft Office Suite.
• Passion for leading, motivating, and developing others.
• Commitment to customer success and sustainability.
• Open-minded, flexible, and adaptable to growth and change.
• Supportive, approachable, inclusive, and resilient under pressure.

This role is based in our New York City office, requiring onsite presence 3+ days a week, with regular travel to client sites across the country.

Benefits

• Comprehensive medical, dental, and vision insurance, including FSAs.
• Paid time off with a focus on work-life balance.
• 401(k) plan with employer match.
• Parental leave for biological, adoptive, and foster parents.
• Pre-tax commuter benefits.
• Flexible working environment.
• Equity options for all employees.
• Modern office or co-working spaces depending on location.

Pay

The salary range for this mid-level role in NYC is $90,000–$150,000, depending on relevant experience, role alignment, and technical/client management expertise demonstrated during the interview process.