Client Delivery Lead

About the role

This role is based in our Newton, MA office.

Responsibilities

• Strategic Leadership: Develop and execute a comprehensive delivery strategy that ensures campaigns and product deliveries are seamless and efficient.
• Act as the architect of delivery operations, overseeing processes from initiation to final integration across global accounts.
• Client Advocacy and Relationship Management: Serve as the primary tactical expert and trusted advisor for portfolio clients, ensuring their needs are met with precision and care.
• Build deep, meaningful relationships with clients by understanding their goals, KPIs, and operational priorities.
• Represent the delivery team in client meetings, providing expertise and fostering trust.
• Operational Excellence: Monitor delivery progress, campaign milestones, and integration timelines to ensure flawless execution.
• Identify and implement operational efficiencies within the POD to streamline workflows and enhance outcomes.
• Proactively address delivery metrics, open tasks, and unresolved issues, ensuring timely communication with Client Success teams.
• Project Management and Execution: Oversee the collection of campaign deliverables and manage the launch of campaigns and product deliveries with precision.
• Ensure adherence to deadlines, internal standards, and client expectations while maintaining high levels of satisfaction.
• Troubleshoot delivery challenges and provide innovative solutions to overcome obstacles.
• Team Empowerment and Collaboration: Empower the Client Delivery team to make creative decisions that drive client satisfaction and operational success.
• Partner closely with Sales to align on account strategies, ensuring a balanced approach that meets both client and organizational goals.
• Advocate for the team’s authority in client discussions, fostering collaboration and mutual respect.

Qualifications

• Proven experience in managing delivery processes, preferably in media or delivery product industries.
• Strong leadership and mentoring skills, with the ability to inspire and develop high-performing teams.
• Exceptional communication skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
• A proactive mindset with a focus on problem-solving, decision-making, and driving results.
• Outstanding organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in data management tools and computer applications.
• B.A. or B.S. degree required.
• Experience in sales and client management, preferably in the advertising and agency marketplace.
• Familiarity with campaign monitoring tools and reporting systems is a plus.