Lead Clerk

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart.

Job Summary

Aid management with store operations by performing clerk duties in designated departments (grocery or freight), leading by example, and assisting department managers in general department operations as directed. Answer customer questions and complaints in a professional manner and ensure all customers receive fast, friendly service. Perform duties of a grocery clerk, cashier, and/or freight stocker, and assist assigned employees in their tasks as appropriate, including notifying them of breaks and lunches.

Typical Duties And Responsibilities

• Maintains and encourages a friendly, enthusiastic customer service atmosphere with an emphasis on taking care of the customer.
• Performs duties of a clerk in designated department (grocery or freight).
• Handles customer complaints and requests, approves checks, sells gift certificates, issues refunds, receives returned check payments, and answers customer questions.
• Maintains cleanliness and eye-appeal of work area, storage area, equipment, and retail displays according to company policy and legal regulations.
• Monitors arrivals, breaks, lunches, and departures of employees in area of responsibility.
• Communicates with immediate supervisor regularly and assists as needed or directed.
• Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
• May monitor cashier money handling procedures and assists with scan system procedures (e.g., UPC codes not on file, scan pricing errors, etc.).
• Fills department racks, shelves, displays, coolers, handles and uses cleaning materials, department machines and equipment, pulls cardboard and faces the wall and aisles, performs cashiering duties, and performs other duties as needed or directed.
• Maintains a constant awareness of customer and employee safety.
• Stocks and rotates merchandise in any area of the store as needed.

Requirements

• Education: High School Diploma or equivalent.
• Experience: Communicating clearly and professionally, utilizing excellent verbal, written, and interpersonal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers, and others. Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors, and co-workers. Applying clear understanding of overall company practices, including in-depth knowledge of policies/procedures, in order to effectively judge and react to customer activity. Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking). Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc. Performing basic math (add, subtract, multiply and divide) and computing weights and measures. Performing primary duties efficiently and accurately with honesty and integrity. In Montana and Oregon the minimum age is 18 years old. All other states the minimum age is 21 years old.
• Ability: Consistently provide world-class customer service to internal and external customers. Work varied shifts in a 24/7 operation; including night, weekends, and holidays. Perform all duties described in the appropriate department specific job description (grocery clerk, cashier, and/or freight stocker). Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent. Properly use cleaning chemicals in accordance with manufacturer's guidelines and instructions. Properly handle food products per State and County laws, and WinCo standards. Reach, lift, and maneuver objects of varying dimensions and weights up to 50 lbs. frequently. Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently. Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment, and work aides. Understand state & federal regulations if certification is needed. Perform primary duties efficiently and accurately.
• Additional Requirements: Must meet age requirements listed above. Food Handlers Certification (Per State Laws). Machines and Equipment Operated: Refer to appropriate department specific job description (grocery clerk, cashier, and/or freight stocker) for complete list.