Lead, Change Management

Join the ITSM Change Management team, a key function governing and approving changes across LSEG Engineering. We support a high volume of global production changes, ensuring smooth coordination in a fast-moving environment. This role requires attention to detail, a proactive approach, and proven IT Service Management expertise to strengthen system stability, enhance collaboration, and improve operational efficiency.

Responsibilities

• Support BAU change operations, including assessing changes, hosting CABs, validating documentation, and ensuring adherence to policy and standards.
• Lead daily stand-up calls to enable cross-region collaboration within the team, share key updates, and review the Change queue for timely action.
• Prepare and publish weekly and monthly Change Management reports with clear insights and trend analysis.
• Provide input and support for continual improvement of the Change Management process and related workflows.
• Identify opportunities to streamline operations, reduce manual effort, and improve overall efficiency.
• Participate in failed change reviews, support root-cause discussions, and ensure corrective actions are adopted.
• Collaborate with implementation teams, service owners, and product teams to enhance change quality and compliance.
• Offer guidance to change implementors and reviewers to strengthen accuracy and readiness.
• Work with leadership to support audits, process initiatives, and operational reviews.
• Use data to identify patterns, improvement opportunities, and early signals of operational risk.
• Maintain strong communication, clear documentation, and reliable follow-through on commitments.

Requirements

• Collaboration and communication skills; effective team player.
• Excellent English proficiency (verbal and written).
• Working knowledge of ServiceNow for IT Service Management activities.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for documentation and reporting.
• Critical thinking, analytical skills, and problem-solving ability.
• Strong administrative and organizational skills with attention to detail.
• Proven understanding of Change Management concepts and frameworks.
• Preferred: ITIL 4 Foundation certification.

About the Company

London Stock Exchange Group (LSEG) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. We value innovation, quality, and continuous improvement, fostering a collaborative and creative culture where new ideas are encouraged.

With 25,000 people across 65 countries, we embrace individuality and enable colleagues to bring their true selves to work. LSEG is proud to be an equal opportunities employer, committed to sustainability and supporting our customers in meeting their sustainability objectives. Through the LSEG Foundation, we provide charitable grants to community groups that help people access economic opportunities and build financial independence. Colleagues can participate in fundraising and volunteering initiatives.