Change Management Lead

About the role

The Department of Administration's Division of Enterprise Applications (DEA) is seeking a Change Management Lead to join the team. We are in growth mode, and it is an exciting time to contribute to the SC Enterprise Information System (SCEIS), the backbone of our business processes that empowers decision makers to improve government for citizens. If you enjoy working at the intersection of people, process, and technology in a fast-paced, multi-tasked, and transforming environment, this position could be for you.

You will serve as the Change Management Lead responsible for directing enterprise application change, release, and quality management activities across the SCEIS environment. You will oversee planning, coordination, governance, and execution of application lifecycle processes to ensure changes are evaluated, documented, approved, tested, and successfully deployed. You will work with functional product teams, technical teams, governance boards, and business stakeholders to integrate change management into the application lifecycle, improve operational processes, maintain enterprise standards, and support continuous service delivery.

Responsibilities

• Provide technical and administrative leadership for the enterprise application lifecycle.
• Direct enterprise change, release, and quality management functions.
• Establish standards, optimize processes, and maintain change management documentation.
• Partner with functional product teams to evaluate new requests, solution designs, documentation, and release approvals.
• Lead release planning and change intake, prioritization, classification, and assignment activities throughout the application development lifecycle.
• Serve as the primary point of contact for process orchestration and continuous improvement.
• Perform other duties as assigned.

Requirements

• A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information systems, or a related field. Relevant experience may substitute for the degree on a year-for-year basis.
• Extensive experience managing telecommunications, data processing, or enterprise information technology environments; leading analysts or serving as a team lead responsible for application lifecycle facilitation, orchestration, and compliance; and supporting complex, integrated enterprise environments with large ERP systems and enterprise business processes.

Qualifications

• Knowledge of IT change and release management principles, software development lifecycle (SDLC), and enterprise lifecycle management.
• Experience managing resources, projects, and operations within an enterprise IT environment.
• Ability to coordinate cross-functional business, technical, and QA teams throughout the application lifecycle.
• Experience leading major system implementations, enterprise migrations, and operational support initiatives.
• Strong analytical, communication, and problem-solving skills with the ability to identify and improve operational efficiencies.
• Ability to establish and maintain effective working relationships with business partners, technical staff, vendors, and leadership.
• Experience working in Agile and Waterfall development environments.
• Up-to-date certification(s) required.

Additional Information

• Position may require overnight travel.
• Position requires reporting to work for hazardous weather events and during emergency situations.