Change Management Lead

About the role

The Change Management Lead will direct organizational change management for the Veteran and Family Member Program (VFMP) Modernization Portfolio, ensuring the VFMP workforce and external users adopt FY25 and FY26 operational efficiencies.

Responsibilities

• Develop and execute the full change management package (e.g., communications plan, coaching plan, resistance management plan, sponsor road map, and training plan) in alignment with the VFMP Change Management Plan, Strategic Plan, and governance structure.
• Plan roadmaps and Integrated Master Schedule inputs for delivery of communication, training, and change management activities across multiple projects.
• Conduct stakeholder analyses, impact analyses, and implementation planning for organizational change activities.
• Create change management messaging materials, presentations, artifacts, and content, and deliver messaging, presentations, and training to VFMP audiences.
• Develop a Change Management Plan for Appeals directorate initiatives, including impacted stakeholders, messaging of changes to processes, staff, and technology, and ongoing monitoring and measurement of change management effectiveness.
• Identify and manage anticipated resistance, and advise on risks resulting from change activities to the organization and the Veteran community.
• Track delivery of planned communication, training, and change management activities, maintaining trackers that annotate completion of planned events.
• Complete after action reviews to assess effectiveness and continually improve, ensuring all deliverables align with the VFMP Change Management Plan and Strategic Plan.

Requirements

• 10 years of experience leading organizational change management, including executing organizational change for large-scale transformations.
• Master’s degree in a related field.
• Prosci certification.
• Demonstrated experience developing and executing complete change management packages (communications, coaching, resistance management, sponsor road map, and training plans).
• Experience conducting stakeholder analyses, impact analyses, and implementation planning, preferably including application of change management in a union environment.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Able to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortable with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

Qualifications

• Strong critical thinking, analytical and time management skills.
• Prioritizing and working well with others.
• Communicating thoughts, ideas and solutions logically both written and orally.
• Staying calm under pressure and in a fast-paced environment.
• Receiving feedback from clients and implementing changes quickly and effectively.
• Getting up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.