Lead Certified Medical Assistant - Pulmonary - Physician Practice

About the Role

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. This Lead Certified Medical Assistant (Lead CMA) role is responsible for coordinating the clinical flow, the interaction of all certified medical assistant (MA) staff, and daily functions. Ensures all MAs provide quality medical treatment and promotes a positive work environment to align with departmental and organizational goals.

This posting is for all current Northern Pulmonary Associates Team Members that are either per diem, part time, or full time status.

Responsibilities

• Performs all duties of the Medical Assistant.
• Schedules all medical assistant and clerical staff to achieve optimum patient/customer service and expedite workflow, collaborating with clerical coordinator to ensure full office/clinical functioning.
• Coordinates with/assists clerical coordinator with daily front-end functions such as scheduling, registration, verification of benefits, and authorizations for testing and procedures.
• Makes recommendations to correct Quality Assurance problems and ensures employees provide quality clinical care to patients.
• Assists with training of medical assistant staff on related services.
• Ensures medical assistants can perform specialized testing required for quality patient care, including but not limited to A1C testing, blood glucose monitor downloading, and other point-of-care testing.
• Assists with staff proficiency and competency assessment in performing these tests on an ongoing basis.
• Informs management if additional education is needed and provides feedback to nurse coordinator/manager on staff proficiency.
• Orients MA staff in the use of current and future monitoring equipment and equipment upgrades.
• Ensures equipment is in working order, maintained properly, and logbooks are up to date, including calibration of equipment used for daily functioning of each clinic.
• Places proper work orders to correct any identified issues and teaches staff on this process.
• Delegates responsibilities to share knowledge and ensure departmental policies and procedures are followed.
• Coordinates unit statistical data collection, reviews results, and makes recommendations for improvement based on analysis.
• Consults with the nurse coordinator/manager in response to patient and physician complaints, following through to resolution.
• Participates in the budget process in collaboration with the nurse coordinator/manager and monitors expenditures to ensure compliance with the approved budget.
• Delegates responsibilities to MA staff to develop their potential and follows up on performance.
• Identifies the needs of the patient population served and modifies/delivers care specific to those needs (e.g., age, culture, language, hearing and/or visually impaired).
• Communicates with patients, family members, and/or primary caregivers at their level (developmental/age, educational, literacy).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Graduate of an accredited medical assistant program.
• Must be proficient with use of computer systems; possess excellent communication skills and the ability to function in a fast-paced and challenging environment.
• 5 years of experience in a clinical environment.

Qualifications

Preferred:

• Bachelor's or Associate's degree from an accredited college.

Required Certifications:

• Certified Medical Assistant, National Certified Medical Assistant, Certified Registered Advanced Medical Assistant, Certified Registered Medical Assistant, Certified Clinical Medical Assistant, Registered Clinical Medical Assistant Specialist, Clinical Medical Assistant Certificate, Certified Clinical Administrative Medical Assistant, or Nationally Registered Certified Medical Assistant.
• BLS AHA Basic Health Care Life Support HCP Certification.

Pay

Minimum rate of $24.51 per hour. The posted rate of pay is a reasonable good-faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act. The base compensation determined at the time of the offer may differ based on factors including labor market data, experience, education, certifications, skills, geographic location, internal equity, budget, and grant funding. Full-time and part-time (20+ hours/week) positions may also be eligible for shift differentials, performance-based incentives, bonuses, or commissions.

Benefits

HMH offers a comprehensive benefits package for full-time and part-time (20+ hours/week) job positions, including:

• Health, dental, and vision benefits.
• Paid leave.
• Tuition reimbursement.
• Retirement benefits.