Lead Certified Medical Assistant- Primary Care- Physician Practice

About the role

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Lead Certified Medical Assistant (Lead CMA) is responsible for coordinating the clinical flow, the interaction of all certified medical assistant (MA) staff, and daily functions. Ensures all MAs provide quality medical treatment. Promotes a positive work environment to align with departmental and organizational goals.

Responsibilities

• Performs all duties of the Medical Assistant (see job description).
• Schedules all medical assistant and clerical staff to achieve optimum patient/customer service, expedite workflow, and collaborate with the clerical coordinator to ensure full office/clinical functioning.
• Coordinates with/assists clerical coordinator with daily front-end functions such as scheduling, registration, verification of benefits, and authorizations for testing and procedures.
• Makes recommendations to correct Quality Assurance problems and ensures employees provide quality clinical care to patients.
• Assists with training of medical assistant staff on related services.
• Ensures medical assistants can perform specialized testing required for quality patient care, including but not limited to A1C testing, blood glucose monitor downloading, and all other required point-of-care testing.
• Assists with staff proficiency and competency assessment in performing these tests on an ongoing basis.
• Informs management if additional education is needed and provides feedback to nurse coordinator/manager on staff proficiency on an ongoing basis.
• Orients MA staff in the use of current and future monitoring equipment and equipment upgrades.
• Ensures equipment is in working order, maintained properly, and logbooks are up to date including calibration of equipment used for daily functioning of each clinic.
• Places proper work orders to correct identified issues and teaches staff this process so all are empowered to care for work areas to ensure proper patient care.
• Delegates as necessary to share responsibilities and knowledge.
• Ensures departmental policies and procedures are followed.
• Coordinates unit statistical data collection, reviews results, and makes recommendations for improvement based on analysis.
• Consults with the nurse coordinator/manager in response to patient and physician complaints, following through to resolution.
• Participates in the budget process in collaboration with the nurse coordinator/manager.
• Monitors expenditures to ensure compliance with approved budget.
• Delegates responsibilities to MA staff to develop their potential and follows up on performance.
• Identifies the needs of the patient population served and modifies and delivers care specific to those needs (e.g., age, culture, language, hearing and/or visually impaired).
• Communicates with the patient, family member, and/or primary caregiver at their level (developmental/age, educational, literacy, etc.).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Graduate of an accredited medical assistant program.
• Proficient with use of computer systems; excellent communication skills and ability to function in a fast-paced, challenging environment.
• 5 years experience in a clinical environment.

Preferred qualifications

• Bachelor's or Associate's degree from an accredited college.

Licenses and certifications

• Certified Medical Assistant or National Certified Medical Assistant or Certified Registered Advanced Medical Assistant or Certified Registered Medical Assistant or Certified Clinical Medical Assistant or Registered Clinical Medical Assistant Specialist or Clinical Medical Assistant Certificate or Certified Clinical Administrative Medical Assistant or Nationally