Lead Certified Medical Assistant

About the role

The Lead Certified Medical Assistant performs all core Medical Assistant duties and ensures smooth day-to-day clinic operations by managing daily staffing schedules and coordinating patient flow. This role proactively addresses scheduling gaps due to leaves or vacations to maintain uninterrupted patient care and supports onsite operations independently from the Practice Administrator.

NWOS is closed all weekends and major holidays. No night shifts or on-call.

Responsibilities

• Efficiently manage MA staffing of all daily schedules and coordinate patient flow to ensure smooth clinic operations
• Manage morning staffing adjustments by responding to call-outs and modifying the daily staffing schedule to ensure adequate clinical coverage based on patient care needs
• Proactively adjust and fill scheduling gaps by covering leaves and vacations to ensure continuous clinic coverage and uninterrupted patient care
• Deliver independent onsite day-to-day operational support by managing responsibilities at a designated location separate from the Practice Administrator
• Rotate new hires through shifts with existing medical assistants and lead their training, ensuring clinical competency and adherence to practice protocols
• Oversee and maintain accurate inventory control for medical supplies, including stocking, tracking usage, monitoring expiration dates, and ensuring necessary supplies are always available
• Ensure timely and consistent sterile processing of medical instruments and equipment on a daily, weekly, and monthly basis, in compliance with infection control protocols and safety standards
• Support the Practice Administrator in administrative duties, including 90-day and annual employee reviews
• Provide peer-level mentorship to medical assistants, acting as a mentor, coach, or point of contact
• Perform monthly random chart audits to ensure Medical Assistants maintain a minimum of 90% charting accuracy
• Act as the go-to expert for the EHR system, supporting MAs with training, troubleshooting, and optimizing workflows to ensure accurate and efficient documentation
• Perform additional duties as assigned

Requirements

• 3 years of experience as a Certified Medical Assistant in Orthopaedics
• Obtained Advanced MA status at NWOS (or will within 90 days of hire)
• High school diploma or general education degree (GED)
• Current State of Washington Medical Assistant Certification (employee pays for initial application and subsequent renewals upfront; reimbursed by NWOS)
• Valid BLS

Qualifications

• Experience managing inventory and medical supplies
• Experience with Electronic Health Records (EHR) systems
• Supervisory experience or office management experience
• Orthopedic clinic experience

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life & ADD Insurance
• Long Term Disability Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Life & ADD Insurance
• Health Savings Account
• Employee Assistance Program
• Voluntary AFLAC Options
• 401k Employer Match
• 401k Profit Sharing
• PTO
• 7 paid holidays

Pay

Hiring range: $24.06 - $36.00 per hour