Lead Certified Medical Assistant

About the Role

Joining AdventHealth means being part of a community that believes in the wholeness of each person and serves to uplift others in body, mind, and spirit. This role allows you to thrive professionally and grow spiritually by Extending the Healing Ministry of Christ. You will be valued for your unique experiences and contribute to a purpose-minded team, understanding that together we are even better.

Responsibilities

• Assesses patient’s physical, psychosocial, cultural, and spiritual needs through observation, interview, review of medical records, and clinical data.
• Evaluates patient’s response and reports to responsible provider to ensure optimal patient outcome.
• Contributes to the development and implementation of patient care plans in collaboration with the interdisciplinary team.
• Demonstrates competency in therapeutic and diagnostic interventions, including vital signs, minor treatments/procedures, prevention services, pre-visit planning, post-visit follow-up, and medication refills per protocol.
• Promotes, advocates, and collaborates to protect the health, safety, and rights of each patient.
• Provides patient and family education through assessment of health literacy, barriers to learning, readiness, needs, and ability.
• Encourages patient engagement in healthcare partnership using motivational interviewing, evidence-based self-management support protocols, tools, and teach-back methodology.
• Aids in the coordination of the patient’s care plan, recognizing the patient or designee as a full partner in providing compassionate and coordinated care based on respect for the patient’s preferences, values, and needs.
• Provides relationship-based care, understanding what is most important to the individual and actively engaging them in all aspects of care.
• Contributes to continuous process improvement by taking an active role in patient experience and satisfaction.
• Oversees clinic staff as assigned, ensuring compliance with policies and procedures, preparing work schedules, ensuring adequate staffing, resolving clinical operational problems, managing clinical supply ordering and expenses, and conducting performance reviews.

Qualifications

• High School Grad or Equiv [Required]
• 3+ years of related work experience [Required]
• Basic Life Support - CPR Cert (BLS) [Required]
• One of the following Medical Assistant Certifications: CMA, CMAC, RMA, NCMA, CCMA, NRCMA [Required]

Skills

• Organizational skills [Required]
• Verbal interpersonal communication [Required]
• Customer relations proficiency [Required]
• Proficient in grammar and spelling [Required]
• Ability to read and comprehend written instructions [Required]
• Ability to follow verbal instructions [Required]
• Keyboarding (manual dexterity) [Required]
• Proficiency in computer usage, including MS Outlook, Excel, Word, PowerPoint, and Internet [Required]
• Clinical skills and knowledge base specific to specialty, including general medical assistant practices [Required]
• Ability to adapt easily to changes in the work environment [Required]
• Excellent communication skills, both written and verbal in English [Required]
• Ability to work independently and in a team environment [Required]
• Proficient in the use of technology software, including EHR [Required]
• Ability to multitask efficiently in a fast-paced, high patient volume environment [Required]
• Strong critical thinking skills [Required]
• Exemplary customer service skills [Required]
• Ability to operate standard office equipment [Required]
• Ability to establish and maintain effective working relationships [Required]
• Shows initiative in creating solutions and demonstrates sound judgment in emergency situations [Required]

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full-time, Day Shift

Location: 2590 Healing Way, Wesley Chapel, FL 33544

Pay

$19.23 - $30.77