Lead Certified Medical Assistant

About Avenue360 Health and Wellness

Avenue360 is a Federally Qualified Health Center (FQHC) dedicated to providing high‑quality, compassionate care to promote healthy people and communities in Greater Houston. The organization addresses medical needs alongside social and environmental challenges such as housing, offering services to patients with and without insurance. Core programs include medical care, hospice, adult activity engagement, and supportive housing, all guided by a commitment to eliminate income‑based barriers to quality health care.

Values – PACT: Pride, Attitude, Curiosity, Commitment, Caring, Customer‑service orientation, Teamwork, Learning, Growth, Innovation.

Role Overview

The Lead Certified Medical Assistant (Lead CMA) provides leadership, oversight, and daily operational support for the medical assistant team to ensure high‑quality, safe, and efficient clinical care. Reporting to the Quality Manager and collaborating with nursing leadership, the Lead CMA supports clinical workflows, enforces clinical standards, and promotes excellence in patient care through staff supervision, training, quality monitoring, infection‑control oversight, and clinic operations support.

Responsibilities

• Staff Supervision, Training & Competency Development: Supervise Medical Assistants, train staff on clinical policies, procedures, documentation, referrals, and scanning; support recruitment, retention, and onboarding; conduct performance reviews; provide coaching and corrective actions; stay current on nursing and MA professional trends.
• Clinical Quality, Safety & Compliance: Ensure adherence to Infection Control Policies; collect and analyze infection‑control data; complete monthly hand‑hygiene audits; reportable disease notifications; plan and evaluate infection‑prevention activities; educate staff and patients on infection risks; support Vaccine for Children (VFC) and Adult Safety Net (ASN) programs; assist with Joint Commission readiness.
• Clinical Workflow, Care Support & Operational Efficiency: Oversee patient flow; support provider‑CMA huddles and pre‑charting; review and reconcile lab queues; manage clinic in‑baskets and urgent requests; monitor clinical logs (autoclave, diagnostic, emergency, pathology); oversee supplies, medications, vaccines, and emergency kits; assist with patient care as needed; guide documentation and procedural tasks.
• Data, Reporting & Quality Improvement: Assist with data mining and quality‑improvement projects; maintain accurate documentation; participate in quality‑assurance activities; provide staffing and procedure feedback to the Regional Nurse Manager; support implementation of quality initiatives.
• Communication, Collaboration & Leadership Support: Use a multidisciplinary approach to coordinate care; collaborate with CMA Supervisor, LVN team, and Regional Nurse Manager; communicate updates, expectations, and training needs; provide education and support as directed; model professionalism and clinical excellence.
• Flexibility & Additional Responsibilities: Provide cross‑coverage to other clinics; adapt to changing priorities; assist with tasks outside routine duties; undertake special projects as assigned; responsibilities may evolve based on clinic needs.

Education, Licensure/Certification

• High school diploma or GED (required)
• Certified Medical Assistant (required)
• Basic Life Support (BLS) Certification (required)

Experience, Skills & Abilities

• Bilingual proficiency in English and Spanish preferred (candidates not bilingual are encouraged to apply)
• Experience in fast‑paced patient‑facing environments preferred
• Strong communication, problem‑solving, and professionalism under pressure
• Soft skills: empathy, adaptability, teamwork, service‑oriented mindset
• Proficiency with electronic health records (EHR), scheduling software, and basic office technology preferred

Continuing Education and Training Requirements

Participate in all required training and continuing education as outlined by the organization, funding sources, and applicable licensure requirements. Maintain active Medical Assistant Certification and BLS Certification.