Lead Case Manager - Nebraska Family Works (Daytime Shift)

About the role

This position serves as the lead case manager/direct care staff in a residential substance use treatment facility that serves women and their children. It involves providing supervision and support to residents, coordinating children's services, and participating in interdisciplinary family/case staffing.

Responsibilities

• Provides supervision and support for program participants as a part of residential program staffing for 24 hour per day, 7 day per week schedule.
• Attends weekly treatment team meetings and assists in follow-through documentation.
• Aids in developing case management activities and goals with and for WCC clients.
• Networks with community providers and other agency programs to assist clients in accessing needed community resources.
• Coordinates children programming and services.
• Orients clients to WCC rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents.
• Coordinates activities of WCC staff and volunteers in the absence of Assistant Program Director.
• Reviews case management activities, goals, and rules with Assistant Program Director to assist in monitoring compliance and consistency.
• Develops and maintains monthly staffing schedule, ensuring shifts are staff/client ratio compliant.
• Completes intake information with incoming clients.
• Is available by telephone for on-call emergencies on a rotating basis.
• Documents client activity, progress, and needs per established record keeping procedures.
• Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.
• Works as a team member with other program staff to provide trauma-informed care to clients.
• Provides parenting training in a group setting and in one-to-one interaction with clients.
• Assists in facilitating educational participant support groups and children’s groups.
• Remains knowledgeable of support group services that provide support services for persons with substance abuse problems and their families.
• Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Aids in implementing training for new staff.
• Aids in compiling monthly and quarterly statistical reports by collecting cross-site data.
• Maintains residents’ routine tasks and updates Client Handbook.
• Assists program participants with critical skills related to household budgeting, credit counseling, household management, activities of daily living, personal safety, navigating access to community resources, employment support, and interpersonal communication.
• Models continual learning and growth, which requires tolerance for ambiguity and a willingness to seek and accept feedback from others about the best performance and practices.
• Schedules and facilitates quarterly case manager meetings.
• Learns DBT coaching skills to teach and model to other staff and clients.
• Aids Assistant Program Director in assuring all case manager tasks have been completed timely.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is dependable and punctual regarding scheduling and attendance.
• Absolves all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Creates, maintains, and shares an appropriate dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.

Requirements

• Associate degree in human services, Psychology, Social Work, Sociology, or a related field preferred or five or more years’ experience in Human Services field.
• Alcohol/drug use experience preferred.
• Valid driver’s license/acceptable driving record.

Qualifications

• Preferable to have experience in a residential substance use treatment facility.
• Experience in trauma-informed care is preferred.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.

Skills

• Strong interpersonal and communication skills.
• Knowledge of substance abuse treatment models and principles.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information.

Benefits

Compensation: between $21.79 and $27.64 per hour (wage is determined by total years of relevant experience)

Pay

Compensation: between $21.79 and $27.64 per hour (wage is determined by total years of relevant experience)

Schedule

Work Schedule: 40 hours per week (Sunday through Wednesday 6:30 a.m. to 4:30 p.m. with on-call rotation)