Lead Case Manager (Full Time Nights)

About the role

The Lead Case Manager at Connections Health Solutions provides direct clinical case management services while serving as a clinical resource and workflow lead within the walk-in, Observation, and CSU units. This position coordinates patient care, facilitates interdisciplinary communication, supports treatment planning and discharge coordination, and ensures timely and compliant clinical documentation.

Responsibilities

• Manage daily patient cases across the walk-in, Observation, and CSU units by facilitating admission assessments and developing individualized, person-centered stabilization or treatment plans designed for brief intervention.
• Complete, review, and obtain signatures for treatment plans with patients and involved parties, ensuring understanding and engagement in the treatment process.
• Gather collateral information from patients, family members, and other involved parties to support comprehensive assessment, treatment planning, and discharge recommendations.
• Cook up patient care with the interdisciplinary treatment team to ensure services are integrated, patient needs are met, and safety is maintained throughout the episode of care.
• Identify service gaps and facilitate appropriate referrals and discharge planning to ensure continuity of care and successful transition to community-based services.
• Maintain accurate, timely, and complete clinical documentation within the medical record, including assessments, stabilization and treatment plans, brief interventions, care coordination activities, and discharge planning.
• Communicate with physicians, nursing staff, behavioral health professionals, and community partners to coordinate patient care and achieve positive treatment outcomes.
• Participate in individual and group supervision, interdisciplinary case reviews, and team meetings to support quality care and professional development.
• Provide shift-based workflow guidance by communicating patient care needs, prioritizing case management tasks, and supporting timely coordination with the interdisciplinary team.
• Escalate patient care, workflow, or documentation concerns to the Director, Clinical Services and/or appropriate leadership to support timely resolution and continuity of care.

Requirements

• Master's degree in Counseling, Social Work, Marriage and Family Therapy, or a related behavioral health field, and current Pennsylvania licensure in good standing as one of the following: Licensed Social Worker (LSW), Licensed Associate Counselor (LAC).
• Experience providing peer guidance, shift-based lead support, or workflow coordination for clinical or case management staff.
• Working knowledge of federal and state behavioral health or hospital operations and regulatory requirements.
• Able to perform and certify Safe Clinch and Therapeutic Options patient restraint techniques.

Qualifications

• Must be able to perform and certify Safe Clinch and Therapeutic Options patient restraint techniques.
• Must pass the following background checks: Child Abuse Clearance, FBI Criminal Background Check, Pennsylvania State Police Criminal Record Check, Medical screenings (Physical, TB, Drug test).
• Must have a BLS (Basic Life Support) certification within seven days of hire.
• Experience in multiservice hospital environment with matrix reporting structures is a plus.

Skills

• Excellent communication and interpersonal skills.
• Strong clinical judgment and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in electronic health records (EHR) systems.

Benefits

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity.
• AD&D, Short and Long-Term Disability coverage.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous Paid Time Off (PTO) starting at 160 hours accrued annually and 12 recognized company holidays.
• Company-paid parental leave available to eligible employees.
• Employee Assistance Program for confidential emotional support, work life solutions, financial solutions, legal assistance, or online support.

Pay

Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. CHS pays for Basic Life, AD&D, Short and Long-Term Disability. Voluntary Life insurance option for employees and their families. Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). Flexible Spending Accounts (health care and dependent care). 401k company match after 6 months (50% of deferrals up to 6% of compensation).

Schedule

Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. CHS pays for Basic Life, AD&D, Short and Long-Term Disability. Voluntary Life insurance option for employees and their families. Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). Flexible Spending Accounts (health care and dependent care). 401k company match after 6 months (50% of deferrals up to 6% of compensation).