Lead Career Navigator

About the role

The Program Manager is responsible for managing the programmatic requirements of the Workforce Investment Act/Workforce Opportunity and Innovation Act to achieve and/or exceed established goals. They ensure that systems are in place to deliver quality program services.

Responsibilities

• Manage the applicable program to meet/exceed defined goals.
• Maintain subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the identified program.
• Communicate new and/or modified policies and procedures to staff.
• Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction.
• Works closely with Quality Performance & Training Specialist to ensure program compliance.
• Identify, develop, implement and monitor strategies, tactics and standard operating procedures to ensure program compliance and success.

Requirements

• Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.
• Minimum of five years of experience working with the Workforce Investment Opportunity Act preferred, with a minimum of three years in a supervisory capacity.
• Strong business knowledge of customer service best practices and performance management.
• Requires knowledge of Workforce Investment Opportunity Act (WIOA) legislation and regulations.

Qualifications

• Project management, organizational, personnel, problem solving and data analysis skills.
• An ability to meet deadlines as required by our employees and customers.
• High level of communications skills and the ability to work alone.
• Strong technical skills and commitment to a continually improving environment.

Skills

• Extreme Customer Service focus.
• Able to utilize coaching techniques to drive exceptional performance and quality results.
• Learning orientation.
• Communication proficiency.
• Teamwork orientation.
• Technical capacity.

Benefits

• Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time, Monday through Friday, with some flexibility.