Lead Career Navigator
Equus Workforce Solutions · Oklahoma City, OK · 3 wk ago
OTHRFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No metadata like Job ID. Remove boilerplate: company description, EEO, etc. Must preserve substantive info.
We need to parse the posting.
Company Description: About Us etc. Probably not needed? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Company description may be considered not part of job description? It might be considered boilerplate? But they said preserve ALL substantive information; do NOT invent or summarize away detail. The company description is substantive about the company, but maybe they want to keep? The instruction: "Company Description About Us The Dynamic Difference ..." It's part of the posting. Should we keep? The sections we output are limited to headings list. We could include an "About the Company" section? Not in allowed headings list. The allowed headings are only those listed. So we must map content to those headings. If content doesn't fit, maybe we omit? But they said preserve ALL substantive information; do NOT invent or summarize away detail. However we cannot add arbitrary headings; only those specified. So we need to fit content into those sections. Possibly we can put company description under "About the role"? Not ideal. But maybe we treat "About the role" as describing the role and company context. Could include company description there.
Let's extract substantive content:
- Job Title: Lead Career Navigator (but we don't repeat as heading)
- Reports to: Project Director
- Office Location: Central, OK
- Experience Extreme Customer Service (maybe a tagline)
- About the Company: description of DWFS contracts etc.
- Primary Objectives of Position: Provides ongoing leadership, coaching and technical expertise to the Career Navigators that are providing integrated workforce planning services to career center customers.
- Essential Job Functions: list bullet points.
- Other Job Duties: note about other duties.
- Physical Demands/Work Environment: details.
- Required Competencies: list.
- Then a bunch of specific duties: Identify and address needs for staff training... etc.
- Qualifications: Education, Experience, etc.
- Skills/Abilities: list.
- Additional Requirements: driver's license, vehicle insurance.
- Additional Information: EEO statement (remove).
- Address: Central Ok- OKC Office- 5005 N Lincoln Blvd, Oklahoma City, OK73105
- Living Dynamic etc (maybe fluff)
- Equal Opportunity Employer (remove).
We need to produce sections:
- About the role: could include job purpose, reporting, location, company description.
- Responsibilities: essential job functions + other duties + specific duties list.
- Requirements: maybe education + experience + driver's license etc.
- Qualifications: maybe education and experience? But we have both Requirements and Qualifications; we need to decide split. Usually Qualifications = education, experience, certifications. Requirements = skills, abilities, competencies. But we can follow typical: Qualifications: education, experience. Requirements: skills, abilities, competencies, physical demands? However they also have Skills section separate. So we need to map.
Given allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have no info about Benefits, Pay, Schedule (except mention of overtime possible, but not specific). So we should NOT include Benefits, Pay, Schedule sections because they lack specific content.
Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Skills.
We must ensure each section has substantive content.
Let's gather:
About the role:
- Position: Lead Career Navigator
- Reports to: Project Director
- Office Location: Central, OK
- Purpose: Provides ongoing leadership, coaching and technical expertise to Career Navigators providing integrated workforce planning services to career center customers.
- Company context: Dynamic Workforce Solutions contracts with state and local entities to provide services that offer communities reliable workforce development and training solutions resulting in talented, well-trained people positioned for tomorrow's jobs. Innovative approach, passion, commitment to quality, over three decades of results. Commitment to Extreme Customer Service.
We can combine.
Responsibilities:
List essential job functions and other duties.
Essential Job Functions (as bullet list):
- Provides coaching and technical assistance to Career Navigators to assist with meeting performance and quality goals.
- Coordinates activities of Career Navigators to ensure the needs of the customers, providers and the Center are being met or exceeded.
- Ensures that staff members are appropriately engaging customers in order to achieve customer satisfaction standards.
- Responsible for all facets of personnel management for assigned staff in collaboration with Project Director, including hiring, development, performance review and evaluation, corrective action and termination.
- Problem solves difficult situations on behalf of customers and staff utilizing Extreme Customer Service.
Other Job Duties (maybe as bullet):
- May be requested to perform other reasonable related duties as assigned.
- Company may revise or change job duties as business requirements dictate.
- May require overtime, schedule changes.
Additional specific duties list (from after Required Competencies):
- Identify and address needs for staff training.
- Reviews and approves timecards.
- Reviews and approves requests for PTO and other leave.
- Reviews and approves exit checklists.
- Final review and approval for supportive services and incentives.
- Works with management and QPT staff to evaluate ongoing quality results and opportunities for continuous improvement.
- Participates regularly in work groups and committees that meet to evaluate customer needs, improve services and implement new strategies.
- Establishes, implements and maintains procedures as needed and acts as a liaison between Career Navigators and other Workforce Center staff.
- Performs Career Navigator functions as required to assist with balancing workloads to include maintaining a caseload, assess customers and explore full range of employment opportunities and/or training, implement and update service plans to meet customer needs, and document case records and prepare reports.
- Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.
We can combine all into Responsibilities.
Requirements:
Maybe physical demands, driver's license, vehicle insurance, etc. Also maybe "Experience Extreme Customer Service" as a requirement? But that's more a competency.
Let's list:
- Physical requirements: carrying/lifting up to 5 pounds frequently; up to 10 pounds regularly; up to 25 pounds occasionally.
- Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching.
- Working conditions: primarily office environment with occasional travel.
- Must have valid driver's license and adequate vehicle insurance coverage.
- Must be able to work overtime as required.
Qualifications:
- Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience required.
- Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
- Previous workforce experience and/or case management experience preferred.
- Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
Skills:
- Knowledge of employment and recruiting practices.
- Ability to understand and follow program policy.
- Knowledge of business practices and industry sectors.
- Ability to work effectively in a fast paced environment.
- Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment.
- Ability to effectively read and interpret written procedures.
- Ability to prepare routine reports.
- Ability to enter data into computerized system.
- Skills in dealing with customers using Extreme Customer Service.
- Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience (from Required Competencies).
- Identify and address needs for staff training (maybe skill).
- etc.
We should avoid duplication but can include.
Now produce HTML:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Lead Career Navigator reports to the Project Director and is based in Central, OK. The role provides ongoing leadership, coaching and technical expertise to Career Navigators delivering integrated workforce planning services to career center customers. Dynamic Workforce Solutions contracts with state and local entities to offer reliable workforce development and training solutions that produce talented, well‑trained people for tomorrow’s jobs, using an innovative, human‑centered approach that includes AI interview tools, virtual reality career exploration and real‑time predictive analytics. The company emphasizes Extreme Customer Service, has over three decades of results, and is committed to ongoing quality and customer satisfaction.
That seems good. Responsibilities: list all duties. We'll create bullet list combining essential functions, other duties, and specific duties. Let's list: - Provides coaching and technical assistance to Career Navigators to assist with meeting performance and quality goals. - Coordinates activities of Career Navigators to ensure the needs of customers, providers and the Center are met or exceeded. - Ensures staff members appropriately engage customers to achieve customer satisfaction standards. - Responsible for all facets of personnel management for assigned staff in collaboration with the Project Director, including hiring, development, performance review and evaluation, corrective action and termination. - Problem solves difficult situations on behalf of customers and staff utilizing Extreme Customer Service. - May be requested to perform other reasonable related duties as assigned by supervisors; the company may revise or change job duties as business requirements dictate, including requiring overtime or schedule changes. - Identify and address needs for staff training. - Reviews and approves timecards. - Reviews and approves requests for PTO and other leave. - Reviews and approves exit checklists. - Provides final review and approval for supportive services and incentives. - Works with management and QPT staff to evaluate ongoing quality results and identify opportunities for continuous improvement. - Participates regularly in work groups and committees that evaluate customer needs, improve services and implement new strategies. - Establishes, implements and maintains procedures as needed and acts as a liaison between Career Navigators and other Workforce Center staff. - Performs Career Navigator functions as required to balance workloads, including maintaining a caseload, assessing customers, exploring employment and training opportunities, implementing and updating service plans, documenting case records and preparing reports. - Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers. That covers. Requirements: physical demands, driver's license, insurance, ability to work overtime, maybe also "Experience Extreme Customer Service"? But that's a competency. We'll list: - Physical requirements: able to carry/lift up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally. - Requires visual acuity, speech and hearing; hand‑eye coordination and manual dexterity to drive an automobile and operate computer keyboard and basic office equipment; involves carrying, lifting, twisting and reaching. - Work primarily in an office environment with occasional travel to other locations. - Must hold a valid driver’s license and maintain adequate vehicle insurance coverage. - Must be able to work overtime and accept schedule changes as required. Qualifications: - Education: Bachelor’s degree in Social Services, Human Resources, Communications, Business or equivalent experience. - Experience: Minimum of two years’ experience in staffing, recruiting, or workforce development, with at least one year’s experience working with computer systems for data entry and data review. - Previous workforce experience and/or case management experience is preferred. - Demonstrated proficiency in verbal and written communication, customer service, and computer skills. Skills: - Knowledge of employment and recruiting practices. - Ability to understand and follow program policy