Lead Career Navigator

About the company

The Dynamic Difference: We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are: A National Leader in Workforce Solutions: We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch. Living Dynamic: We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Responsibilities

• Provides ongoing leadership, coaching and technical expertise to the Career Navigators that are providing integrated workforce planning services to career center customers.
• Provides coaching and technical assistance to Career Navigators to assist with meeting performance and quality goals.
• Coordinates activities of Career Navigators to ensure the needs of the customers, providers and the Center are being met or exceeded.
• Ensures that staff members are appropriately engaging customers in order to achieve customer satisfaction standards.
• Responsible for all facets of personnel management for assigned staff in collaboration with Project Director, including hiring, development, performance review and evaluation, corrective action and termination.
• Problem solves difficult situations on behalf of customers and staff utilizing Extreme Customer Service.
• Identify and address needs for staff training.
• Reviews and approves timecards.
• Reviews and approves requests for PTO and other leave.
• Reviews and approves exit checklists.
• Final review and approval for supportive services and incentives.
• Works with management and QPT staff to evaluate ongoing quality results and opportunities for continuous improvement.
• Participates regularly in work groups and committees that meet to evaluate customer needs, improve services and implement new strategies.
• Establishes, implements and maintains procedures as needed and acts as a liaison between Career Navigators and other Workforce Center staff.
• Performs Career Navigator functions as required to assist with balancing workloads to include maintaining a caseload, assess customers and explore full range of employment opportunities and/or training, implement and update service plans to meet customer needs, and document case records and prepare reports.
• Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.

Qualifications

• Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.
• Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
• Previous workforce experience and/or case management experience is preferred.
• Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Skills

• Knowledge of employment and recruiting practices.