Lead Care Manager - Managed Care Clinical Operations
Job Summary
The Lead Care Manager (LCM) operates as a member of the patient's Enhanced Care Management (ECM) team and is responsible for coordinating all aspects of ECM and any community supports. The LCM is the primary source of contact for the patient and the family for ECM and may act as a Liaison or coordinator for PCP's, Specialists, Behavioral Health providers, community agencies or community service providers that are engaged in care coordination activities.
The LCM will enroll patients in ECM, perform screenings, reinforce teaching, make referrals, and provide support to implement the Care Plan developed by the Care Management Team. The LCM assists the patients/families to develop strategies to improve health and well-being, navigate and access community services and other resources. This position involves community outreach, such as home visits required.
Minimum Qualifications
- H.S. Diploma, GED, or Equivalent
- CA Driver’s License
- Proof of Auto Insurance
- Basic Computer Skills
- Good communication skills, including listening well, and using language appropriately
- Ability and willingness to provide emotional support, encouragement and motivation to patients
Preferred Qualifications
- Associate’s Degree
- 2 Years of Experience
- Proficient in Healthcare Quality
- Successful completion of a Community Health Worker training program
- One year exp working in a psych program, schools, residential day treatment center
- Time spent in mental health internships would be considered
- Bilingual English/Spanish
- Experience working in a multi-cultural setting
- Experience working in a community-based setting for at least 1 to 2 years
- Knowledge of some medical terminology preferred
- Dari language proficiency
Pay
The current salary range for this position is $28.09 $38.62
Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector.