Lead Café Associate

Responsibilities

• Provide technical training and support to less experienced Cafe staff and model professionalism with guests and other employees at all times
• Ensure accuracy of all guest orders by maintaining expert knowledge of Point-of-Sale (POS) system(s)
• Possess thorough and accurate knowledge of menu items and specials
• Proficient and honest in cash handling and credit card transactions; Assist Café Manager with timely and accurate sales and tips reports and cash/credit card receipts
• Aid Café Manager with coaching and developing of Cafe staff and maintain thorough knowledge of Company’s Cafe operating policies and procedures
• Maintain confidentiality at all times regarding other Cafe staff
• Aid Café Manager with ensuring alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
• Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
• Model teamwork and help Café Management meet business objectives
• Perform other duties per Duties Checklist and as requested

Requirements

• Possess ServSafe Certification in accordance with Company policy
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Excellent communication skills and be a team player capable of encouraging others in a positive manner
• Ability to lift up to 25 lbs. frequently and handle tasks involving bending, twisting and squatting
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Pay

$17.50 per hour