Lead Business Service Specialist

About the role

Cox Enterprises is seeking a Lead Business Services Specialist to deliver senior-level operational and administrative support with a strong emphasis on hospitality, customer experience, and workplace service delivery.

Responsibilities

• Serve as a highly visible, front-line representative delivering a concierge-level workplace experience
• Act as a roving point of contact to proactively identify and resolve service issues
• Provide timely, professional responses to workplace requests ensuring a positive experience
• Cook up and coordinate meetings, events, and workplace activities with focus on quality and service excellence
• Maintain readiness and hospitality standards across shared spaces
• Excellent customer service skills with hospitality mindset
• Provide senior-level administrative and operational support
• Manage work order/ticketing systems including assignment and closure
• Cook up with facilities teams and vendors to ensure timely service delivery
• Process invoices, purchase orders, and payments accurately
• Support expense reporting, P-card reconciliation, and budget tracking; efficiently track and manage a multi-tenant building budget that includes invoice tracking, CapEx spending, OpEx spending, and LRP planning
• Maintain vendor records and manage supply inventory
• Create PowerPoint presentations of various types to share with higher-level management
• Demonstrate skills with Excel spreadsheets for tracking purposes and other various projects to share with higher-level management
• Coordinate, communicate, and stakeholder engagement
• Serve as liaison across teams, vendors, and stakeholders
• Communicate workplace updates and operational information
• Support scheduling, meetings, and coordination
• Interact professionally with all organizational levels
• Conduct facility walkthroughs to identify and resolve issues
• Support space planning and employee moves
• Coordinate vendor services and inspections
• Identify service improvement opportunities
• Provide cross functional support to facility operations team
• Promote a culture of hospitality and service excellence
• Support cross-functional initiatives

Requirements

• High School Diploma/GED and 7 years' experience in a related field
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience
• OR 9 years' experience in a related field
• Familiarity with budgeting and vendor coordination
• Strong customer service and communication skills
• Experience with Incident Workplace Management Systems ticketing platforms
• Proficiency in Microsoft Office Word, PowerPoint, and Excel
• Ability to manage confidential information
• Experience with Accounts Payable software systems

Qualifications

• Property management and/or leasing background experience supporting tenants
• Experience in facilities, workplace services, or hospitality
• Experience supporting events or workplace programs
• Administrative support experience in a fast-paced environment
• Experience managing multiple tasks and priorities simultaneously
• Experience with Accounts Payable software systems

Skills

• Proactive, customer-first mindset
• Strong organizational skills
• Attention to detail
• Proactive problem-solving
• Customer service skills with hospitality mindset
• Facility management and maintenance
• Workplace operations and continuous improvement
• Space planning and employee moves
• Vendor services and inspections
• Service improvement opportunities

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Pay

USD 22.02 - 33.08 per hour

Schedule

Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.