Lead Business Partner Operations - Return Center - Indianapolis, IN
About the role
This role is highly embedded in site and HQ operations and requires strong problem-solving, analytical thinking, and cross-functional influence. You will identify opportunities, remove barriers, and implement solutions that improve recovery rates, optimize disposition pathways, and enhance return-to-vendor outcomes.
Responsibilities
- Reverse Value Stream Optimization
- Analyze end-to-end return flows within the facility to identify opportunities to improve recovery rates and reduce value leakage.
- Drive improvements in sorting, dispositioning, and routing decisions to ensure inventory is directed and handled to achieve the highest-value outcome.
- Recommerce & Salvage Strategy Execution
- Partner with Recommerce team to operationalize salvage strategies, including resale, liquidation, and recycling channels. Include opportunities for local sales and recovery improvement.
- Ensure inventory is accurately categorized, processed, and routed to maximize financial recovery and sustainability outcomes.
- Return-to-Vendor (RTV) Performance
- Identify and improve RTV pathways to ensure efficient, compliant, and value-maximizing returns to vendor partners.
- Collaborate with vendors and internal partners to resolve friction points and improve speed, accuracy, and recovery value.
- Site Partnership & Operational Enablement
- Act as a key partner to site leadership, embedding recommerce and returns strategy into daily operations.
- Provide insights, reporting, and recommendations that improve decision-making and execution at the facility level.
- Vendor & External Partner Management
- Interface with vendor partners and third-party providers to optimize recovery channels and performance.
- Maintain vendor performance and identify opportunities to improve outcomes through process, contract, or capability enhancements.
- Data, Insights & Continuous Improvement
- Leverage data to track performance, identify trends, and drive continuous improvement initiatives.
- Establish and monitor key metrics tied to recovery rate, disposition accuracy, and financial return.
Requirements
- 6+ years of experience in supply chain, operations, logistics, or related field.
- Strong analytical and problem-solving skills with ability to translate insights into action.
- Experience working in or closely with distribution, fulfillment, or logistics operations.
- Proven ability to influence cross-functional partners and drive change in a matrixed environment.
- Experience working with vendors or external partners to improve operational or financial outcomes.
- Comfortable working on-site in a fast-paced, operational environment.
Qualifications
- Operator Mindset: Understands how work gets done on the floor and translates strategy into execution.
- Value Orientation: Relentlessly focused on maximizing recovery and reducing loss.
- Cross-Functional Influencer: Builds strong partnerships across site leadership, enterprise teams, and vendors.
- Problem Solver: Identifies root causes and drives practical, scalable solutions.
- Continuous Improvement Driver: Uses data and insights to improve performance over time.
Skills
- Strong analytical and problem-solving skills.
- Experience working in or closely with distribution, fulfillment, or logistics operations.
- Experience working with vendors or external partners to improve operational or financial outcomes.
- Comfortable working on-site in a fast-paced, operational environment.
Benefits
Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.