Product Return Center Operations Lead

About Slate

Slate is dedicated to manufacturing affordable, customizable vehicles made in the USA, aligning with the company's goal to reindustrialize the industry. The company emphasizes personalization and DIY elements in its vehicles, reflecting a spirit of customization.

Who We Are Looking For

We are seeking a Product Return Center Operations Lead to oversee the daily operations of our Product Return Center. This role is suitable for individuals with strong leadership skills, operational expertise, and a passion for continuous improvement.

What You Get To Do

• Manage the Product Return Center facility and personnel responsible for warranty claim validation and returned material inspection.
• Oversee supplier return shipments and ensure accurate documentation and processing.
• Adapt and execute business plans aligned with departmental strategies and functional priorities.
• Provide direct on-site supervision for hourly and professional team members.
• Define and maintain team operating standards and performance objectives.
• Train and develop employees, conduct reviews, and recommend performance actions.
• Act as an advisor to the Warranty Manager and assist with deadlines and issue resolution.
• Control planning, staffing, budgeting, and expense priorities.
• Recommend and implement changes to operational methods and policies.
• Motivate, persuade, and collaborate with junior supervisors and peers.
• Conduct presentations on projects, schedules, and performance metrics.
• Exercise judgment within defined procedures and occasionally make decisions without clear precedent.
• Ensure operational decisions do not cause delays or disruptions to work plans.

What You Bring To The Team

• Bachelor’s degree in Operations Management, Supply Chain, Business Administration, or a related field.
• 5+ years of experience in warehouse, logistics, or warranty operations, with at least 2 years in a supervisory or leadership role.
• Proven ability to lead teams effectively, foster accountability, and drive performance in a dynamic operational environment.
• Skilled in cultivating a collaborative team culture and inspiring high levels of engagement.
• Experience mentoring team members and implementing development plans.
• Strong understanding of business plans and departmental strategies.
• Capable of managing competing priorities and maintaining focus on high-impact activities.
• Excellent written and verbal communication skills.
• Strong interpersonal skills for cross-functional collaboration and conflict resolution.
• Ability to analyze operational data and apply critical thinking to solve problems.
• Solid understanding of parts return processes, inventory systems, and department-specific tools and technologies.

Why Join Team Slate?

• Safety First
• Delight Customers
• One Team
• Relentless Improvement
• Fast, Frugal, and Scrappy
• Respectful Collaboration
• Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.

Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures.